Job Details
Posted date: Feb 27, 2026
There have been 4 jobs posted with the title of Support Engineer II-Ext - AMZ9536522 all time at Amazon.Location: Seattle, WA
Estimated salary: $127,800
Range: $95,600 - $160,000
Description
MULTIPLE POSITIONS AVAILABLEEmployer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Seattle, Washington
Job Number: AMZ9536522
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
40 hours / week, 8:00am-5:00pm, Salary Range: $95,600/year to $160,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Qualifications
Position Requirements:Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science or a related field and three years of experience in the job offered or another related occupation. Must have two years of experience in the following skills: (1) performing Linux or Windows Systems administration; (2) performing Network administration, including at least two of the following: (a) DNS, (b) DHCP, (c) TCP/IP, (d) Load Balancing, (e) HTTP, (f) NAT (g) BGP, or (h) software-based (IPSEC & SSL) VPN solutions; (3) working with databases including at least one of the following: (a) SQL, (b) PLSQL, (c) Excel, or (d) SQL Reporting Services; (4) working with at least one of the following programming languages: (a) C++, (b) Java, (c) C#, (d) .NET, (e) Node.js, (f) PHP, (g) Python, or (h) Ruby; and (5) working with at least one of the following database administration technologies: (a) MySQL, (b) Oracle, (c) PostgreSQL, or (d) MS-SQL. Willingness to work five days a week including occasional weekends on a rotational basis is also required. 100% telecommuting permitted, work may be performed from anywhere in the U.S.#0000
Extended Qualifications
Please see job description and the position requirements above.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.