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Job Details
Posted date: Jun 09, 2025
There have been 1091 jobs posted with the title of Software Development Engineer all time at Amazon.There have been 1091 Software Development Engineer jobs posted in the last month.
Location: Seattle, WA
Estimated salary: $176,450
Range: $129,300 - $223,600
Description
Amazon.com is broadly recognized as number one in customer service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our self-service and automation features, CRM, contact center infrastructure, and various client applications. We focus on robust architecture, world-class UX, and leverage our big data to drive insights and solutions through a myriad of applications.CET is looking for a Software Development Engineer (SDE) to work on a multi-year, large-scale, enterprise software program. You will be part of a Global Product and Technology team whose innovations and strategies will define the next generation of contact routing for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are resolved during the first interaction.
Key job responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
- Create solutions to run predictions on distributed systems with exposure to innovative technologies at an incredible scale and speed.
- Build distributed storage, indexing, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
- Design and code solutions for broadly defined problems.
- Work in an agile environment to deliver high-quality software.
A day in the life
The challenges SDEs solve at Amazon are big and influence millions of customers, sellers, and products around the world. We are looking for individuals who are passionate about creating new products, features, and services from scratch, while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
This role sits on a team within CET focused on Contact Center Management Systems. We are responsible for managing every customer contact, ensuring customers can either resolve issues via self-service (e.g., Chatbot) or be connected with a customer service associate. Ultimately, we reduce customer effort by improving the discoverability of customer contact points, creating a contact experience that effectively routes customers to the quickest resolution, as well as maintaining the overall CS contact center configurations. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and persist routing signals.
Qualifications
- 3+ years of non-internship professional software development experience- Experience programming with at least one software programming language
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Extended Qualifications
- Bachelor's degree in computer science or equivalent- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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