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Job Details
Posted date: Mar 24, 2025
There have been 231 jobs posted with the title of Program Manager all time at Amazon.There have been 231 Program Manager jobs posted in the last month.
Location: Tempe, AZ
Estimated salary: $104,800
Range: $66,800 - $142,800
Description
Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing worldâclass support and building loyalty with Amazonâs millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazonâs WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud; Itâs fun! Itâs hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Program Manager to own a portfolio of global risk mitigation programs partnering with teams across the company to design, build, and maintain processes focused around risk mitigation and enforcement. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams to build protections, and partner with technology and science teams to build scalable risk detection systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
⢠Lead and orchestrate multiple BI & Analytics initiatives, ensuring alignment with business objectives and timelines
⢠Break down complex projects into manageable sprint tasks using Agile methodologies
⢠Develop and maintain program roadmaps, identifying dependencies and potential risks
⢠Track and report on program metrics, KPIs, and milestone achievements
Stakeholder Management & Communication
⢠Drive regular stakeholder communications regarding project status, achievements, and deliverables
⢠Facilitate cross-functional meetings and working sessions with business units and technical teams
⢠Create and distribute executive-level updates highlighting program impact and value
⢠Build and maintain strong relationships with key business partners and technology teams
Technical & Business Leadership
⢠Assess and prioritize business intelligence initiatives based on organizational impact and resource constraints
⢠Translate business requirements into technical deliverables for the BI team
⢠Partner with data analysts, engineers, and scientists to ensure proper resource allocation
⢠Identify opportunities for process improvement and automation
Team Coordination & Resource Management
⢠Coordinate workload distribution across team members based on skills and capacity
⢠Manage resource allocation and capacity planning for multiple concurrent projects
⢠Identify skill gaps and recommend training or hiring needs
⢠Foster a collaborative environment promoting knowledge sharing and best practices
A day in the life
A typical day for a Program Manager in Business Intelligence & Analytics involves balancing strategic coordination with hands-on project management. The role centers around leading standups with the analytics team to align on priorities and remove blockers, while continuously monitoring project health and team capacity. Throughout the day, they'll facilitate various stakeholder meetings to understand business needs, communicate progress, and ensure deliverables are meeting expectations. They spend significant time analyzing program metrics and creating executive updates to demonstrate business impact. The role requires them to stay agile, often shifting focus between strategic planning and tactical execution as new priorities or challenges emerge.
About the team
Our team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with data analysis and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 7 languages, write code in 3 (mostly self taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.
Our work is to solve hard puzzles and identify what hasnât already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Qualifications
- Bachelor's degree- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Proven ability to deliver complex projects across multiple teams
Extended Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
- Advanced SQL knowledge
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companyâs reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youâre applying in isnât listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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