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Job Details
Posted date: Jul 31, 2024
There have been 189 jobs posted with the title of Program Manager all time at Amazon.There have been 189 Program Manager jobs posted in the last month.
Location: Seattle, WA
Estimated salary: $78,650
Range: $50,100 - $107,200
Description
Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them.Amazon Web Services (AWS) is one of the world’s most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management.
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. The AWS Support organization is global with 17 locations around the world. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.
Key job responsibilities
We're seeking a passionate and results-driven Program Manager who embodies a customer-centric mindset, thinks globally, and drives continuous improvement to elevate our organization's standards. As a key player on the Capacity Planning Team, you'll tackle a wide range of problem-solving scenarios, from strategic to real-time, leveraging data collection and analysis to inform your decisions.
**Ideal Candidate:**
- Adept at learning new concepts and operating in ambiguous environments
- Proven influencer who can drive change without direct authority
- Passionate about simplifying work processes and driving efficiency
- Excellent problem-solver and communicator with a strong track record of driving improvement
- Skilled in cross-team collaboration, project management, and stakeholder engagement
- Customer advocacy and influence are essential aspects of your professional DNA
**Key Responsibilities:**
- Collaborate closely with multiple business teams, Support Operations, Finance, and Leadership to drive strategic initiatives
- Implement hiring governance frameworks to control and enable headcount movements across Global Services organization
- Assist the business operationalizing headcount plans, ensuring accurate controllership, compliance, and hygiene standards are met
- Influence stakeholders across AMER, APAC, and EMEA to operationalize Headcount plan execution and support hiring needs
**What You'll Bring:**
- A customer-obsessed mindset and a passion for delivering exceptional experiences
- Strong analytical and problem-solving skills, with the ability to interpret data and drive insights
- Excellent communication and interpersonal skills, with the ability to influence stakeholders and build strong relationships
- Proven project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
A day in the life
Identify/Implement planning and management mechanisms that will improve operating accuracy and efficiency
Coordinate with Operations, Capacity Planning, Finance, Talent Acquisition, HR and local site workflow teams to maintain and update staffing plans.
Communicate HC plans to downstream partners and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.
Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers.
Monitor performance by analyzing performance statistics and financial results; determining/foresee system and process improvements critical to maintaining business-as-usual state
Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
Promote process improvement and standardization of processes across all operational sites in the network.
About the team
Global Services Capacity Planning team envisions a steady business state where precise HC plans are available to guide businesses as they hire to serve our customers. Additionally, we work with finance, HR, talent acquisition, operations and tech teams to execute on these plans and update these plans as necessary. The team is made up of a HC planning group, a BIE group, a Data Science group, and a Scalability, Standardization, and Governance (SSG) Team. This role is on the SSG Team.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Qualifications
- 2+ years of program or project management experience- Experience with Excel
Extended Qualifications
- Knowledge of Lean principles and DMAIC methodology- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience in Capacity Planning
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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