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Job Details
Posted date: May 01, 2025
There have been 180 jobs posted with the title of Sr. Product Manager all time at Amazon.There have been 180 Sr. Product Manager jobs posted in the last month.
Location: Austin, TX
Estimated salary: $165,250
Range: $124,500 - $206,000
Description
Amazon's Andon Cord team is looking for an experienced Senior Product Manager to lead initiatives across marketplaces to improve the customer experience. The role is highly collaborative and presents a unique opportunity to build deep telemetry throughout the Andon Cord life-cycle. Our vision is to prevent the recurrence of all customer-facing defects using our technology and engineering muscle as our biggest advantage.Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front-line customer service associates to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. This Sr. Product Manager will build the right telemetry to use defect information to drive customer experience improvements throughout the consumer business. We work with program managers, scientists, analysts, engineers, retail partners, and defect elimination specialists.
The ideal candidate will have proven leadership experience, thrives on ambiguity, can drive alignment across teams, and is a self-starter. This person must influence, motivate and lead others to meet the demands in a highly customer-centric environment. The ideal candidate will be a person who works well with global and cross-functional teams of senior leaders, business managers, operations, product, and data science.
Key job responsibilities
- End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network.
- Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind.
- Create and implement data driven improvements to Amazon's Defect elimination effort for our customers.
- Design and implementing feedback mechanisms to drive performance and efficiency improvement in processes.
- Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future.
- Monitor KPI’s across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Qualifications
- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Extended Qualifications
- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders
- Experience in using statistical analysis to identify issues or opportunities for improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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