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Job Details
Posted date: Apr 08, 2025
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Location: Redmond, WA
Estimated salary: $165,250
Range: $124,500 - $206,000
Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
We are seeking a visionary leader to revolutionize Kuiper's Global Contract Onboarding, Order Orchestration, and Billing Operations (GCOB). In this pivotal role, you will blend product management expertise with operational excellence to build and evolve mission-critical systems powering Kuiper's commercial operations. You will own the product strategy for internal operational platforms while leading a team that ensures seamless execution of complex B2B contracts from signing to revenue recognition. As both product operations leader, you will drive innovation in the contract-to-cash lifecycle, translating stakeholder needs into product features and championing automation initiatives that support Kuiper's global expansion.
This position offers a unique opportunity to shape the future of space-based communications by building the operational backbone that supports Kuiper's mission to bridge the global digital divide. You will lead the transformation of traditional operations into product-driven solutions, creating efficient, scalable, and user-centric systems that enable rapid growth and global reach.
The ideal candidate will possess strong operational expertise in Contract-to-Cash processes, core product management competencies, and a proven track record of leading complex operational initiatives. As a strategic thinker, you must balance short-term operational needs with long-term product vision while maintaining excellent communication skills to effectively engage with diverse audiences. Your leadership will be instrumental in driving innovation and operational excellence as we scale Kuiper's global operations.
A day in the life
Product Strategy & Innovation
• Own the product vision and roadmap for contract-to-cash operational systems
• Drive automation initiatives and system enhancements through partnership with Engineering
• Develop strategies for new country launches and custom billing solutions
• Influence product decisions for operational tools and platforms
Operational Leadership
• Lead a high-performing team managing contract onboarding, order orchestration, and billing operations
• Architect scalable processes for complex B2B contracts and global billing solutions
• Establish governance frameworks and documentation for operational excellence
• Drive key metrics including First Time Right, Compliance Error Rate, and Revenue Realization
Cross-functional Management
• Serve as the primary liaison between Sales, Legal, Finance, and Customer Success teams
• Translate stakeholder requirements into actionable product features
• Lead process optimization initiatives across organizational boundaries
• Build and maintain strategic partnerships with internal teams and external vendors
Data-Driven Decision Making
• Define and track KPIs for operational effectiveness
• Implement metrics-based process improvements
• Create data-driven business cases for automation and system enhancements
• Develop and maintain performance dashboards for executive reporting
System & Process Design
• Design and implement scalable operational workflows
• Drive continuous improvement through process optimization
• Create comprehensive documentation for processes and systems
• Ensure compliance and risk management in operational processes
Qualifications
- Bachelor's degree in Business, Finance, Engineering, or related field- 8+ years of experience in operations, product management, or related fields
- 5+ years of people management experience
- Proven track record in Order to Cash, billing operations, or similar functions
- Experience with process automation and system implementation
- Excellence in stakeholder management and cross-functional leadership
- Strong analytical and problem-solving abilities
Extended Qualifications
- MBA, CPA, or relevant advanced degree- Strong understanding of contract management and billing systems
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
- International business operations experience
- Six Sigma certification or similar process improvement credentials
- Experience with agile methodologies
- Track record of scaling operations in high-growth environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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