Job Details
Posted date: Jun 19, 2025
There have been 27 jobs posted with the title of Mgr all time at Amazon.There have been 27 Mgr jobs posted in the last month.
Location: Nashville, TN
Estimated salary: $170,600
Range: $128,600 - $212,600
Description
Are you interested in creating the future of e-com shipping? Our team is changing the way we interact with customers around the globe and building a new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.Amazon is looking to hire a highly organized, customer-obsessed and data-driven Manager, Shipper Support. You will lead a team in a dynamic and complex space that links our customers, our business and our support partner teams together, holding a high bar with regard to customer obsession and operational performance.
We are reinventing the approach to serving this industry and looking for a candidate who can partner with Commercial teams, Operations, Product Management, and Tech as we challenge the status quo and invent on behalf of our customers. As a leader, you will work in a dynamic, versatile, and complex space that links our customers, our business and our support partner teams together, holding a high bar with regard to customer obsession. We are seeking a customer obsessed individual with high attention to detail and delivering results to ensure an optimal experience for our customers. This person will leverage customer feedback and insights to drive continuous improvement, drive contact reduction whilst serving a variety of customer support items to positive resolution.
This role can based in Bellevue or Nashville.
Key job responsibilities
- Determine and implement effective customer solutions quickly, both directly and through stakeholders (Commercial, Product Management, Tech, Operations) at all levels
- Identify and analyze data, including First Contact Resolution, Expressed Dissatisfaction Rate, and Contacts per Shipment to isolate issues, develop solutions and prioritize opportunities for improving customer experience
- Plan and manage multiple parallel customer requests; create, maintain and disseminate information to stakeholders and senior management
- Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing the customer’s needs and using data and technology to anticipate and exceed them
- Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, and Payments teams, software development and IT to design the project’s standard operational procedures, processes and technical requirements
Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience- 3+ years of team management experience
- 5+ years of program or project management experience
- 2+ years of supply chain experience
- Experience defining program requirements and using data and metrics to determine improvements
Extended Qualifications
- Experience managing, analyzing and communicating results to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Check out other jobs at Amazon.