Job is more than 1 month old.
Job Details
Posted date: Aug 09, 2024
There have been 62 jobs posted with the title of Manager all time at Amazon.There have been 62 Manager jobs posted in the last month.
Location: Bellevue, WA
Estimated salary: $168,800
Range: $123,700 - $213,900
Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.In Project Kuiper Enterprise Technology, we build the software, services, and infrastructure that enable our program to design and engineer the future of LEO Satellite based broadband services.
As an IT Support manager, you will be responsible for building and maintaining the onsite technical infrastructure across Kuiper Facilities. In this role, you will provide leadership to a team that is responsible for onsite production Infrastructure and IT Support for end user devices. This is a new role so you will build, develop, and lead a team of engineers to support Kuiper manufacturing and report key operational metrics to the business. You will work closely with stakeholders across various hardware design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.
You will work alongside other Program Managers, Product Managers, Software Development Managers and Engineers to drive key business initiatives. Our ideal candidate will have a strong Data Center and IT Support background, with demonstrated experience leading highly effective Technical Operations teams supporting critical infrastructure.
Key job responsibilities
- In this new role you will design and implement the strategic plan for deploying and supporting the onsite manufacturing infrastructure and end user devices at Kuiper.
- Build and lead a team of IT Support engineers to deploy and support manufacturing infrastructure and end users devices across multiple locations.
- Build mechanisms to enhance customer engagement and satisfaction.
- Align the team to organizational performance goals and objectives related to safety, security, availability, scaling, and efficiency in support of our data center operations.
- Assist & manage relationships with external vendors & contractors.
- Accountability for meeting and exceeding operational goals.
- Responsible for strategic planning and forecasting; performance appraisal; problem resolution; and staffing needs.
- Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
- Develop, improve, and share operational best practices across the globe.
- Hire, lead, and develop the onsite technical operations team in multiple facilities
- Continuous improvement of operational processes, procedures, methods, and tools.
- Assist in implementing service methodologies that include incident management, problem management, change management, capacity management, and inventory management.
- Own the execution of Inventory management and asset tracking across Kuiper.
- Write strong documents for proposing new business processes and metrics reporting.
- Communicate technical information across all levels of the organization
Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.
A day in the life
This is a fast-paced, intellectually challenging position. You will be an active member of the organizations leadership team. You will work with leaders in multiple technology areas. You have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.
About the team
To enable production, the Kuiper Builder Enablement and Engagement organization provides infrastructure, IT and builder support to all Kuiper engineering and service teams. As individual teams we provide subject matter expertise that enables Kuiper Engineers to design and build best in class, from LRU rack design and provisioning to PCBA release, we traverse the full suite of services. As an organization, we are the schema connecting Kuiper Engineering teams to production.
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Qualifications
- Bachelor's degree in computer science or related engineering discipline OR equivalent experience managing technical operations or engineering teams.- 8+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
- 8+ years experience managing an IT support team with multiple tiers.
- 10+ years of experience working with computer components and operating systems.
- Financial acumen in annual budgeting, Capex and Opex
Extended Qualifications
- Master's degree in engineering, computer science, or a related field.- Safety, security, and availability incident response, incident management, and incident resolution.
- Continuous improvement of operational processes, procedures, methods, and tools.
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
- 7+ years experience managing geographically dispersed teams
- 7+ years of hands-on experience with mission critical infrastructure
- Meets/exceeds Amazon’s leadership principles requirements for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $123,700/year in our lowest geographic market up to $213,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Check out other jobs at Amazon.