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Job Details
Posted date: May 09, 2025
There have been 167 jobs posted with the title of Manager all time at Amazon.There have been 167 Manager jobs posted in the last month.
Location: Seattle, WA
Estimated salary: $151,900
Range: $114,500 - $189,300
Description
Are you interested in innovating and influencing to improve the WW seller contact experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, this role might be for you! The Selling Partner Support (SP Support) team is looking for a Mgr, Program Manager to build and manage mechanisms that help measure and improve the seller support experience.As a Mgr., Program Manager, you will be responsible for developing mechanisms that influence how SP Support partners measure the impact of their launched programs to improve the support experience. Your work will involve a blend of impact measurement, program management, and education of stakeholders. You will collaborate with business, operations, training, product, and software development teams both inside and outside SP Support. You will own the roadmap of the tools/programs that are used to measure the impact of the 700+ initiatives that are launched per year. You will also help the team continuously raise the bar on how impact measurement is performed to make sure that partner teams have solid understanding of the return on investment (ROI) of their initabives.
The ideal candidate for this role will be able to:
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller support experience improvements.
Raise the bar on impact measurement through a solid background and understanding of causal inference methods (A/B tests, etc.)
Look for ways to scale tools, processes and mechanisms without loosing sight of the nuances of different use cases.
Maximize resource utilization for the greater good of the organization.
Develop and drive structured weekly, monthly, and quarterly business review mechanisms for the team.
Create, maintain and disseminate project information to stakeholders and senior management.
Remain flexible to changing priorities and open to new ideas.
Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them.
Key job responsibilities
The ideal candidate for this role will be able to:
•Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
•Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller support experience improvements.
Determine and implement effective Operations solutions quickly, so as to not impede production.
•Look for was to standardize tools, processes and mechanisms at scale.
•Develop and drive structured weekly, monthly, and quarterly business review mechanisms for the team.
•Create, maintain and disseminate project information to stakeholders and senior management.
•Develop a shared roadmap mechanism that enables to team to plan and manage multiple parallel projects.
•Build out communication mechanisms across the team.
• Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management.
•Remain flexible to changing priorities and open to new ideas.
•Be a role model across the wider org, championing seller’s needs and using data and technology to anticipate and exceed them.
Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
Extended Qualifications
- Experience managing, analyzing and communicating results to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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