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Job Details
Posted date: Sep 19, 2024
Location: Seattle, WA
Estimated salary: $113,900
Range: $72,600 - $155,200
Description
Amazon’s Prime Video is a premium on-demand video entertainment service that offers customers the greatest choice in what to watch from popular Prime Original TV shows (made by Amazon Studios) such as Lord of the Rings: Rings of Power, The Idea of You and Fallout. Prime Video is at the forefront of the entertainment industry and growing fast – now available in more than 240 countries and territories worldwide – and we work in a dynamic, and exciting environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on...The LATCANZ Central Marketing Team for Amazon Prime Video is responsible for driving customer growth and engagement, through a very broad combination of marketing channels across marketplaces. We support the LATCANZ Region, which consists of MX, BR, LATAM, CA, AU and NZ and also collaborate very closely with our colleagues all over the globe. We have team members based on multiple cities including Mexico, Brazil, Canada and Seattle. We’ve grown rapidly in both size and influence and we’re looking for a future leader to join us.
As the Lifecycle Marketing Manager you’ll be responsible for conceptualizing, executing and continually improving end-to-end lifecycle marketing campaigns using a mix of email, push notifications and placements on Amazon owned and operated properties including Primevideo.com and the Amazon.* retail website. Your main objective will be to optimize acquisition of new Prime Video customers, drive engagement and reduce attrition of existing Prime Video customers.
You will have shown that you can work autonomously and be as comfortable handling details as you are thinking big. You will have demonstrable expertise in driving data-driven lifecycle marketing strategy as well as campaign execution end-to-end including writing copy and directing creative assets. You will be comfortable dealing with ambiguity as we test our way into new content types and business lines. You will have shown you’re able to work in a dynamic environment and can deliver results at pace.
This role can be located in Mexico City, Mexico, Seattle, WA or Toronto, CA.
Key job responsibilities
- Own the customer lifecycle marketing strategy for add-on Subscriptions and Prime Video Store customers, with the goal of contributing to the growth of the business.
- Own the winback strategy for churned Prime/Prime Video customers.
- Partner with the Sr Engagement Manager to define the best CX for onboarding new customers, focusing on Outbound channels.
- You will accomplish this by owning the complete campaign creation and execution.
- You will manage key inputs including: targeting and segmentation, messaging, localization, creative, content/design, and planning.
- Write up proposals, testing roadmaps and campaign reviews with a monthly overall review of progress against targets.
- Execute new outbound and out-of-app best practices, driving scalability and automation across LATCANZ.
- Be responsible to QA and approve Marketplace campaigns. Ensuring campaigns are executed to the highest standard across all marketing channels.
- Deep dive analysis providing data based recommendations, and partner with BI to understand advanced campaign performance.
- Work closely with other channel leads, as well as peers in other regions within Prime Video and Amazon to ensure key launches and partnerships are supported.
- Work with Product Teams to drive automation when possible across the campaigns we design to drive customer retention.
Qualifications
- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience with A/B testing, especially around audience segmentation and targeting
Extended Qualifications
- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs- Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation
- Experience in multi-territory campaign management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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