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Job Details
Posted date: Apr 02, 2025
Location: Seattle, WA
Estimated salary: $83,450
Range: $53,200 - $113,700
Description
Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online help content? Amazon Advertising's Support Products & Services team is looking for a Content Developer to create and maintain concise content that supports Advertisers of all levels of expertise about Amazon Ads’ products and features. You create content that is helpful and easy to find, and allows users to answer their own questions. You care as much about good writing as you do about measuring and delivering results, and you let your learnings evolve the way you approach your work.Key job responsibilities
The ideal candidate has extensive content experience to address user needs and effectively weigh competing priorities to deliver the most important content in a timely manner. They measure results and learn from their successes and failures. The Help Content Developer, will:
• Drive content projects for their entire lifecycle from planning through post-launch measurement
• Create highly effective support content in English for all marketplaces.
• Facilitate sign-off from Product, Legal, and Public Relations business partners.
• Code and publish content in all languages.
• Monitor Help metrics and make targeted improvements.
• Effectively manage several complex projects simultaneously, while meeting deadlines.
• Perform scheduled audits to ensure accuracy and completeness.
• Effectively manage several complex projects simultaneously, while meeting deadlines.
• Identify opportunities to improve content development processes and content quality.
A day in the life
You'll write and develop help content that helps our users find answers to the questions they have. Being able to put yourself in the user's shoes, and understand their pain points, goals and journey is crucial. You need to think from the perspective of the business, and manage different stakeholders and priorities. You also need to have a data-driven mindset and enjoy analyzing and interpreting data. Connecting the dots between seemingly disparate things is a big part of content strategy. You will collaborate with stakeholders, present data and create content that has an engaging narrative and resonates with audience objectives.
Qualifications
- 2+ years of professional non-internship marketing experience- 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
- 1+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Extended Qualifications
- Experience working with a major brand or entertainment company in project/production management- Experience in e-commerce, start ups, advertising, commercial
- Experience using data visualization tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,200/year in our lowest geographic market up to $113,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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