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Job Details
Posted date: Apr 04, 2025
Location: Seattle, WA
Estimated salary: $93,200
Range: $59,400 - $127,000
Description
Do you want to help build the world’s greatest Developer Advocacy team? Amazon is seeking a dynamic problem solver, who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide best-in-class support to a growing international community of developers. You will work directly with developers resolve queries, recommend best actions, analyze trends and drive solutions that meet and exceed developer needs. As a Developer Advocate, you will interact with both external developers and internal teams via multiple communication channels to drive solutions to meet developer needs.Key job responsibilities
Basic qualifications:
* Bachelor's degree in management, business administration, economics, engineering, marketing
* 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
* Experience analyzing data and best practices to assess performance drivers
* Excellent written and verbal communication skills with the ability to present information in a clear and concise manner
Preferred qualifications:
*Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation
A day in the life
As a Developer Advocate, you will work directly with developers handling incoming queries and dig into details to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. You'll toggle between a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases.
If you are someone who is excited to learn new technologies and help customers succeed, have a successful track record of responding to/resolving customer issues through written communication and thrive on working in a fast paced support environment, come join our team.
About the team
CAPE Developer Support & Engineering (DSE) team provides account-related business, technical and operational support to the worldwide external developer community submitting their apps across devices and platforms to Amazon through two channels (contact-us and forums) in three languages (English, Chinese and Japanese). The team works with multiple cross-functional teams internally providing the voice of the developer community and helping drive solutions to improve developer experience.
Qualifications
- 3+ years of digital advertising and client facing roles experience- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
Extended Qualifications
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,400/year in our lowest geographic market up to $127,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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