Job Details
Posted date: Sep 08, 2025
Location: Seattle, WA
Estimated salary: $165,250
Range: $124,500 - $206,000
Description
As Senior Product Manager of Customer Intelligence in Customer Success COE (CS COE) within the AWS Specialists & Partners (ASP) org, you will be responsible for executing the product strategy and delivering key features for AWS customer success tooling. You will contribute to strategy development and drive end-to-end delivery of AI/ML/analytics tooling features that enable AWS customer success teams and partners to drive adoption, measure outcomes, and deliver proactive support at scale. Working closely with AWS engineering, data science, UX, and operations teams, you will help create unified customer success intelligence capabilities that transform how AWS delivers and measures customer value.This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Key job responsibilities
Strategy & Product Management:
- Contribute to roadmap development & help prioritize features that align with AWS global objectives. Apply prioritization frameworks (e.g., RICE, weighted scoring) to balance near-term delivery with strategic goals.
- Partner with senior leadership to identify gaps and opportunities in data frameworks, post-sales artifacts, and automation that drive Customer Success outcomes
- Build and maintain metrics frameworks to measure program success and business impact; Synthesize feedback to iterate on features, optimize workflows, drive tool adoption, and inform the long-term product roadmap.
Execution & Delivery:
- Own delivery of complex AI and analytics products by writing clear Business Requirement Documents, PRFAQs, user stories, and acceptance criteria
- Define and scale best practices for agile delivery, risk management, and release governance.
- Manage dependencies and unblock your team in a matrixed operating model by tracking dependencies, risks, and go/no-go decisions to ensure timely feature releases
- Oversee post-launch outcomes by conducting A/B experiments at scale, surfacing adoption gaps, and drive corrective measures
Stakeholder Management & Communication:
- Collaborate effectively with AWS account, engineering, UX, data science, and operations teams to translate customer needs into technical solutions
- Closely collaborate with AWS tooling teams to align and influence their roadmaps and systems integration processes
- Conduct Voice of the Customer activities through interviews, focus groups, and surveys to capture field/account team inputs and validate prototypes
- Communicate regularly on status & progress through written briefings, demos, and stakeholder reviews; help develop training materials and release notes to support adoption
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Qualifications
- 5+ years of product management experience building enterprise software or analytics platforms- Experience delivering cross-organizational initiatives
- Demonstrated working experience of analytics, data modeling, visualization, and business intelligence tools
- Business acumen; ability to evaluate business cases and ROI
- Bachelor's degree in Computer Science, Engineering, or a related field
Extended Qualifications
- Strong written and verbal communication skills with a talent for precise articulations of customer problems- Strong business acumen; experience creating business cases, ROI, and value realization
- MBA or equivalent experience in analytics/product strategy
- Deep familiarity with Sales and CRM systems (e.g. SFDC)
- Experience developing tooling for Go to market or Customer success teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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