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Job Details
Posted date: May 28, 2025
Location: Seattle, WA
Estimated salary: $70,800
Range: $47,800 - $93,800
Description
Amazon Corporate Security’s (ACS) mission is to deliver a safe and secureworkplace for all Amazonians. The Business Assurance Center (BAC) supports this
mission by providing 24/7 global security operations center (GSOC) services to
roughly 500k global corporate customers, serving as a single point of intake for
corporate security issues worldwide.
The BAC is looking for talented incident response specialists to support our rapidly
growing GSOC program. A successful candidate will have a strong track record of
managing security incidents, writing detailed reports, coordinating with response
stakeholders, and driving positive service relationships among a diverse group of
stakeholders and customers. Success in this role will require flexibility, bias for
action, and a wide range of technical and interpersonal skills. Time management
and continuous task prioritization is crucial to delivering support services in this
dynamic, fast paced environment.
Key job responsibilities
•Directly manage security incidents worldwide, working with response
stakeholders and notifying key partner teams.
•Coordinate with internal team members to ensure the effective triage and
escalation of security incidents.
•Draft written products and emergency communications with a high level of
accuracy and detail.
•Navigate a suite of technical resources to retrieve information and create
reports in support of incident and crisis management activities as directed.
•Participate in drills and table-top exercises, recommending improvements to
BAC practices.
A day in the life
As an Incident Response Coordination Specialist, you will work within a team of
specialists to manage physical security incidents worldwide. New hires must be
able to navigate policies and procedures, and make sound decisions in the absence
of guidance, escalating to team leaders when necessary. You must obsess over our
customers, triaging and responding to their security needs. This is a shift-based
role within a 24/7 operation. You may be expected to work evenings, holidays, and
weekends.
About the team
Our team is dedicated to supporting new members. We have a broad mix of
experience levels and tenures, and are committed to building an environment that
celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner who is motivated to take on challenges.
Our team values work-life harmony. Availability for the GSOC’s 24/7/365 operation
is often imperative to maintaining proficiency in this role, and we understand that
striking a healthy balance between your personal and professional life is crucial to
your happiness and success at Amazon. We encourage members of the team to use
personal time as needed to cultivate this balance and to promote a productive and
well-balanced life— both in and outside of work.
Qualifications
•Two (2)+ years of experience related to emergency management, GSOC operations, or other incident management roles in a high-volume, high-intensity environment.•Demonstrated experience managing security incidents and crises.
•Verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.
•Proven writing skills to include drafting, editing, and publishing
written products such as incident reports, messaging products, and security alerts.
•Demonstrated ability to quickly collect and analyze data necessary to brief
stakeholders on important, time sensitive security issues.
Extended Qualifications
•Bachelor’s degree/certification in the fields of emergency management,security management, project management, business continuity, or related
disciplines.
•Experience with access control and CCTV systems such as C*Cure, Lenel, or
Avigilon.
•Experience in emergency preparedness, developing and/or participating in
incident response trainings and table top exercises.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,800/year in our lowest geographic market up to $93,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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