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Job Details
Posted date: Apr 24, 2025
There have been 367 jobs posted with the title of Principal Applied Scientist all time at Amazon.There have been 367 Principal Applied Scientist jobs posted in the last month.
Location: Seattle, WA
Estimated salary: $244,200
Range: $179,000 - $309,400
Description
We are seeking a Principal Scientist to lead Amazon Customer Service's (ACS) voice AI initiatives. In this role, you will leverage your expertise in large language models and speech AI to pioneer our next-generation customer service voice solutions. You will shape the technical strategy for voice automation and lead multiple science teams in developing conversational AI that transforms customer experiences across AmazonKey job responsibilities
• Lead CS voice bot development, focusing on conversation quality, latency, throughput, and policy execution accuracy
• Drive voice AI technical strategy and roadmap across multiple Amazon marketplaces
• Partner with AGI and AWS teams to optimize voice models for customer service use cases
• Build scalable voice AI foundations enabling business teams to create custom automation solutions
• Ensure seamless integration between voice and text channels for consistent customer experience
• Guide team development and influence organization-level voice AI strategy with senior leadership
About the team
ACS supports core customer segments including Stores, Digital, Devices, Video, Music, Amazon Business, and delivery operations. As a technical leader for voice AI, you will shape innovations in conversational automation with visibility at the S-Team level.
Qualifications
• Master's degree in Computer Science, Linguistics, or related field• More than ten years of experience in speech recognition, natural language processing, or machine learning
• Proven track record leading science teams in speech AI or conversational systems
• Expert knowledge of speech recognition, text-to-speech, and machine learning algorithms
• Experience with large-scale voice processing systems
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, collaborative environment
Extended Qualifications
* Ph.D. in related field* Experience building enterprise-scale voice applications using large language models
* Knowledge of multilingual voice systems and acoustic modeling
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $179,000/year in our lowest geographic market up to $309,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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