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Job Details
Posted date: Sep 23, 2024
Location: Seattle, WA
Estimated salary: $193,850
Range: $142,100 - $245,600
Description
Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.
AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.
The AWS Mercury ADC Ops team is a team of highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. Our engineers understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible.
The AWS Mercury ADC Ops team is looking for an ADC Engineering Manager to lead a team to deliver capabilities to the U.S. Intelligence Community and Defense agencies. We build, operate, and work with our agency customers to meet their mission needs leveraging the latest cloud technologies. Engineers on this diverse team enjoy diving deep into root causes of technical issues, automating manual tasks, and continually raising the bar to improve the customer experience.
This position requires that the candidate selected be a U.S. citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
We're looking for a Engineering Manager to join our team and can based at our Seattle, WA office location.
Key job responsibilities
Own the continual improvement of operations at AWS.
Identify Builder operational pain points from disparate data and drive actions to resolve them. Examples includes creation, improvement, simplification, and elimination of processes. Knowing when to create a solution vs. improving existing tools.
Hire and Develop the Best leaders at AWS by leveraging your technical ability to identify outcomes, design project plans, and drive the right actions to build the technical acumen on the team.
Collaborate and learn from world-class leaders to meet world-class challenges, every day.
Work across AWS Mercury ADC Ops team to root cause operational challenges and
Hire, train, and grow new AWS Mercury ADC Ops team engineers
Drive continual improvement in systems operations through tool building and automation.
Drive root cause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance.
Report on the health of these services at an executive level.
Meet with internal and external customers to develop relationships and clarify requirements and schedules.
Collaborate with and learn from world-class leaders to meet world-class challenges, every day
Work in an environment where operational excellence is truly the first priority, and where the degree of automation is above bar.
A day in the life
AWS Mercury ADC Ops team managers manage a team of ADC Engineers. A typical day includes working with the team in the SCIF assigning and unblocking workflows, working with partner teams to drive manual task reduction through automation, drive root cause analysis for complex issues, and ensure team SLAs are consistently being met. You will mentor and grow your team, and drive strategic initiatives to generate efficiencies across operational practices.
About the team
The Mercury ADC Operations team supports customer sign up, bill computation, pricing, metering, discounts, cost insights, security, and fraud prevention services for AWS customers. The Mercury ADC Ops team is focused on enabling AWS as a whole the capability to build, interpret and process trillions of commerce events per day, often bundled with low-latency/real-time analysis to enable security and fraud detection..
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Qualifications
- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- 7+ years of relevant hands-on systems engineering and administrative experience in networking, storage systems, operating systems
- 3+ years of experience as the systems engineering and operations leader for an Internet service or leading edge IT organization operating in a 24x7 environment
- Current, active US Government Security Clearance of Top Secret or above
Extended Qualifications
- Demonstrated success building and leading teams- Strong systems engineering fundamentals (networking, storage, operating systems)
- Development experience with a high level language like python, ruby, or java
- Leading development life cycle processes and best practices, esp. in the areas of deployment automation and monitoring
- Mentoring/training systems engineers and systems development engineers
- Experience with distributed systems at scale
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $142,100/year in our lowest geographic market up to $245,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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