Do you thrive on solving complex problems in a fast-paced environment? Do you want to help shape the transformation of a multi-billion-dollar business? Microsoft Premier Support, part of Microsoft Services, is a global business made up of exceptional people who deliver world class services, earning customer confidence, trust, and loyalty. The Premier Support portfolio must evolve with the industries and markets it serves. In FY18 we launched a new commercial support offering, Microsoft Unified Support, the biggest Microsoft Support (Premier) transformation in the past twenty years, modernizing our offerings and simplifying support for our customers. As a business program manager in the Worldwide Support Solutions Group (SSG), you will be a Unified Support Offering Lead.
Develop and land the strategy for the Unified Support offering, ensuring there is a compelling value proposition at the portfolio level Coordinate with other Offerings owners to ensure sustained Offering level differentiation and value prop Develop and maintain customer experience vision Gather and validate support level requirements with stakeholders Maintain and update offering portfolio desin principles Understand dependencies and business requirements from diverse stakeholders Research customer needs, and stay abreast of the latest competitive research and industry trends Identify gaps and
5+ years of Program, Project and/or Product Management experience Solid knowledge of how to design and execute high-touch programs leading to successful customer engagements Knowledge of Enterprise Services and Premier or Unified support is strongly preferred Good understanding of cloud services Strong strategic planning and leadership, communication and organizational skills Affinity to data and making data-driven decision Strong collaboration and cross-group partnering skills Strong communication skills with the ability to present to and influence senior leadership inside Microsoft Bachelor's