Are you interested in innovating to deliver a world-class level of service to Amazon’s vendors? Amazon’s Vendor Services program improves customer experience on Amazon.com by working directly with vendors to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve vendor engagement and satisfaction, and enable scalability. The Vendor Services team is the vendor facing arm of the program and has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction with the program. This team is looking for managers that will own account management for a set of vendors. The Vendor Support Manager would manage the vendor service relationship for a set of vendors. They will have complete accountability of the service levels across different workflows and work with the respective internal teams to ensure service
· Bacherlor’s degree. · 3+ years of people management and operations leadership experience. · Direct experience in customer service or account management in technology, retail, telecom or hospitality industries. · Experience with Microsoft Office, including Outlook, Word, and Excel. · Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses. · 6 years’ experience in account management or service delivery in related industries. · Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment