AWS customers have come to rely on our track record of stellar operational performance. Our team ensures that the quickly expanding number and scale of services are able to deliver that reliability promise. Amazon Web Services is seeking a Technical Program Manager to drive the vision of our world-class Safety Engineering group. As a Technical Program Manager in AWS Availability, you will provide technical guidance for a global staff of engineers focused on providing AWS customers with the highest availability experiences on the planet. You will contribute to large-scale initiatives that automate and continuously improve the incident and problem management process for all of AWS. We analyze trends and build software used across AWS to reduce recurrence, duration, and size of customer impacting events. What you will do: · Define the roadmap and direction of the team. · Help to evolve the technical direction of the service. · Work closely with customers to ensure that the right products are
· 3+ years’ experience developing organization-wide and customer-centric solutions that drive business decisions and actions · 2+ years of relevant work experience in technical program and/or technical project management · A bachelor's degree in a related technical field· Experience developing and delivering on cross-organization project milestones · Knowledge and implementation of lean and/or Agile processes · Proven track record of being able to learn, develop and implement new technologies, ideas and initiatives · Hands-on experience working across multiple disciplines, presenting findings to