Azure App Services Technical Advisor No two days are the same in Customer Service and Support at Microsoft. We engage in challenging and complex problem solving. We constantly pick each other's brains and our minds are always abuzz with ideas for helping our customers make the most of Microsoft products. Our team is open and welcoming, we speak many languages and we come from a variety of cultural backgrounds. We are looking for talented people with a growth mindset, a passion for solving complex issues and obsession for customer happiness. We are looking for individuals who love putting out fires – people who thrive under difficult and challenging circumstances, who enjoy getting involved in tough situations and learn at the same time. If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be the career opportunity for you.
Technical Advisors are responsible for ensuring the technical readiness and maintaining the technical wellness of the frontline engineers support staff at different vendor sites as well as internally at Microsoft. You will deliver unique value by managing engineers in terms of their technical capabilities and case management. As a Technical Advisor, you will represent Microsoft in communications via phone, email, or web to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build vendor/customer
Your ramp-up in this position will be much faster if you have the following technical experience and knowledge: Knowledge of IIS configuration and how HTTP requests are handled by IIS. Knowledge and experience with .Net Framework, ASP.NET, VB.NET and Webservers – IIS, HTML and CSS. Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc. Working knowledge of Visual Studio and the Azure SDK. The ability to troubleshoot complex web application issues in an often-ambiguous environment. Understanding of programming concepts such as call stacks, threading, synchronization,