The E+D Modern Assistance and Support Experience (MAX) team is the group that one billion people turn to for critical answers to questions about Office, Office 365, and M365. Office 365 has been described by CEO Satya Nadella as the new "engine of growth" for the company. The MAX team will enable that growth through the personalized assistance and interactive trainings offered via rich and powerful world class online services. You will be part of the MAX Engineering Team, which owns the engineering for support.office.com, templates.office.com, in-app support experience, and Microsoft Office's Open Authoring web app. The support.office.com site alone gets more than 50 million page hits a week, so we are talking about scaled services that are of high impact and incredible importance to the Office business. The support.office.com contains all the help and assistance content that exists for end users, IT admins, and developers who want to use and integrate with Office, Office 365, and M365
• Contributing to the design, build, test and health of "Internet scale" services • Working on full-stack development – UX and business logic for a broad set of features • Ensuring the availability and performance of Live Site and the satisfaction of our Customers • Improving incident processes including monitoring/alerting coverage, investigation tooling and reporting • Using problem management data to identify what product investments will drive up customer satisfaction or reduce cost