Senior Manager, Advertising Support Operations at Amazon

Senior Manager, Advertising Support Operations Details

June 6, 2019, 9:07 a.m.
Sales, Advertising, & Account Management
Campaign and Creative
Seattle, Washington
Amazon Advertising is
Come build an innovative new support program in one of Amazon’s fastest growing businesses! Amazon Advertising is searching for an experienced program leader to create a best-in-class inbound call center experience. You will lead a team of experienced and highly skilled program managers, covering programs such as training, support quality, high impact event management, and product release readiness. Your team will not only successfully resolve issues our Advertisers contact us about, but also anticipate Advertiser needs and provide expert guidance to help Advertisers accelerate their business growth. Sr. Manager’s specific responsibilities include: · Deeply understand the Sponsored Advertising experience and business goals to anticipate support needs, and define the long-term vision for operational growth and service expansion. · Define KPIs that reliably reveal both operational performance and the business contribution of inbound support. · Provide highly influential dotted-line leadership

· 10+ years leading large programs in operations · Proven ability to influence senior leaders and stakeholders within and outside of your organization · Significant experience working cross geographies · Demonstrated analytical thinking to develop metrics and drive continuous improvement · Ability to identify better ways of working at scale through building new mechanisms and processes · Strong written and verbal communication skills · Bachelor’s Degree · Proven ability to lead and develop team members (both direct and dotted-line reports) · Ability to travel internationally· MBA or other related
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