Research Scientist, Customer Service at Amazon

Research Scientist, Customer Service Details

Jan. 11, 2019, 7:40 a.m.
Customer Service
Customer Service Technical and Non-Technical Teams
Seattle, Washington
100s of team The Customer Service
Amazon regularly delights millions of customers around the world; the collective effort of 1000s of individuals and 100s of teams make that possible. The Customer Service Research (CSR) team is one of the behind-the-scenes teams that enables Amazon’s Customer Service (CS) leaders to make informed decisions based on sound research and analytics. CSR is seeking an exceptional Research Scientist (RS) to join our team and derive insights that can help CS better serve our customers. If you are inquisitive, passionate about how research can improve decision making, enjoy weaving data into a telling story, and like your research to have real world impact, we want you on our team. As a successful Research Scientist you: · Demonstrate excellent statistical skills and are excited about learning new methods. · Are naturally curious about the social science of people at work. · Excel when interacting with business and technical partners whether you are chatting, sending a written message, writing a

· PhD + 2 yrs experience or MS degree + 4 yrs experience. · Track record of sense checking and managing multiple data sources, quantitative modeling and hypotheses testing. · Proven written and verbal communication skills to convey experiments and analyses to non-expert business partners. · Robust understanding of the strengths and limitations of experimental design, quasi-experimental design, and field research. · Experience using mixed methods to surface and communicate findings. · Fluency in R, Python or a similar modeling language. · Comfortable working in a fast paced, highly collaborative,
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