Regional Content Manager at Amazon

Regional Content Manager Details

Dec. 11, 2018, 7:36 a.m.
Editorial, Writing, & Content Management
Transaction Risk Management Systems
Seattle, Washington
Systems (TRMS) team Transaction Risk Management
Amazon’s Transaction Risk Management Systems (TRMS) team is seeking a Regional Content Manager to oversee a team based in Seattle developing Seller-facing knowledge management development work. The content in scope includes emails (blurbs), standard operating procedure documents (SOPs), and other worldwide communications. This role is located in Seattle, Washington. The Team Transaction Risk Management Services (TRMS) works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through people and technology we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation. The TRMS Knowledge Management (KM) team is responsible for creating, managing, and updating internal and external content for all Amazon geographical locations. The team works to make it easier for TRMS investigators to do their daily job. We measure success by having clear and simple content that solves

· 5 years of professional working experience managing content · 2 years of professional working experience with technical writing or documentation · Ability to multi-task and manage competing priorities at once · Proven ability to work independently or in ambiguous circumstances · Demonstrated success at learning and explaining business processes · Good judgment and open communication · Experience in change management for different audiences across multiple geographies · Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management,
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