Escalation Engineer - Azure App Service at Microsoft

Escalation Engineer - Azure App Service Details

Nov. 9, 2018, 10:34 p.m.
Individual Contributor
Redmond, WA
Cloud Services? Love
Interested in being on the cutting edge of Cloud Services? Love services support in the Cloud? Customer obsessed? Data Driven? Collaborator? Communicator? Troubleshooter? Debugger? Then come join Microsoft as an Embedded Escalation Engineer (EEE) supporting Azure Web Apps . Azure's continued success depends on providing customers a world class support experience, to be a differentiator in the marketplace and we need the best and brightest to take our Azure App Services support offering to the next level.

As an EEE, you will be an elite member of the Azure and Identity Serviceability EEE team and a virtual member of the Azure App Service Product Group. You will lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience. You will transform the Azure support teams to build highly scalable, capable support engineering force to diagnose and resolve customer issues on first contact eliminating the need for escalation. You will Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities
BS in computer science or engineering OR equivalent industry experience 5+ years of technical escalation support experience (in a Tier 2/3 environment) including experience in a customer-facing or support role Service Engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level service Cloud Computing, Microsoft Azure architecture and its components. Knowledge of Microsoft Azure PaaS offerings Azure Platform development and deployment concepts Experience with C# and .NET, PowerShell, CLI, Microsoft Azure Superior problem solving
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