Customer Program Manager at Microsoft

Customer Program Manager Details

Nov. 3, 2018, 12:01 a.m.
Individual Contributor
Bellevue, WA
PC World), and
Microsoft Teams is on fire! We're on course to totally disrupt the team collaboration space. Even before we launched the press was calling us "the first product to truly compete against hot group-messaging apps" (PC World), and Gartner called us "a real game changer". Join us to revolutionize how teams collaborate and work together smarter. It's not just about email, or files, or chat, or calls - it's about bringing a team together in a social experience that makes it easy to share and collaborate, have fun, and build upon the capabilities of Office 365. We are creating a new capability in our engineering team to scale customer adoption of Microsoft Teams, and we are looking for customer professionals to drive that effort. We will directly engage with key reference customers to guide and grow their end-to-end adoption of Microsoft Teams, and we will also go deep into specific verticals and regions to better understand and support the adoption of Microsoft Teams and partner solutions. A

Key responsibilities: * Own a Teams customer pipeline and executive reporting on adoption * Maintain and drive a customer improvements feature backlog * Drive design and development for specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc. * Identify broader and/or latent trends and opportunities to drive longer-term investments and product shifts * Directly manage a portfolio of key customer accounts as part of a team to manage strategic customers through their adoption lifecycle * Build Team capabilities in verticals
5+ years of direct customer engagement experience, either in an engineering role with a strong customer focus, or a field role with a strong technical focus * Track record of guiding large referenceable accounts from evaluation all the way through deployment at scale * Deep understanding of Microsoft field roles and rhythm of business and ability to engage with the field, and leverage them as a force multiplier for adoption * Ability to wear many hats and learn quickly, and the temperament to lead a change in direction when needed * Creative and critical thinking about customer programs and product
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