Customer Connection Customer Service (C2CS) Specialist at Amazon

Customer Connection Customer Service (C2CS) Specialist Details

April 23, 2019, 11:25 a.m.
Customer Service
Customer Service Technology
Seattle, Washington
(C2CS) Operations team Customer Connection Customer
The Customer Connection Customer Service (C2CS) Operations team is located in Prime (SEA36) onsite in Seattle, Washington. The C2CS team strives to inspire Amazonians to put the customer at the heart of every decision that they make. We use customer anecdotes to relentlessly advocate on behalf of customers and drive defect elimination in order to support our mission to be Earth’s Most Customer-Centric Company. We are seeking a bright, articulate, self-starter with a desire to contribute to world class customer service by being an owner and helping us fulfill our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position provides a high level of visibility and opportunity for advancement. It requires an adaptable, action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems. The ideal candidate should be curious and self-motivated with an ability to thrive in a fast-paced and

- High School Diploma or equivalent - 2+ years in a service environment dealing with the public - Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) - Excellent interpersonal skills, with the ability to communicate and present complex issues correctly and clearly to both internal and external customers - Ability to effectively manage time, and individually prioritize multiple tasks of competing priority - Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality - College Degree - 4+ years as a customer service
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