Customer Advocate System Engineer - XBOX at Microsoft

Customer Advocate System Engineer - XBOX Details

May 15, 2019, 1:29 p.m.
Hardware Engineering
Individual Contributor
Redmond, WA
Xbox Hardware team Xbox Hardware team
Microsoft's Xbox Hardware team consist of progressive, diverse, and exceptionally creative professionals who design, test and manufacture some of the best-loved entertainment devices in the world. Our team ship tens of millions of hardware products every year including the Xbox One X, Xbox One S, a full accessories lineup, and more. Microsoft is the destination for the brightest minds in gaming device design. Come be part of what's next. Are you passionate about incorporating the customer's wants and desires into the design and deliver of high quality products? Are you excited to be the customer's advocate and working across disciplines to ensure design choices are customer driven? Are you ready to deeply understand the core and casual gamer mindset so that you can be their advocate as we design the next generation of Xbox hardware products? If so, this role might be right for you. We are seeking a qualified candidate for our Customer Advocate System Engineer position to drive customer

Partner with Product Planning and Program Management. Identify customer experience goals of the program. Identify research questions to validate/achieve customer experience goals. Partner with Industrial Design team and engineering development and test teams to drive customer centered design. Develop a User Research plan to investigate research questions and partner with the User Research team to drive to completion. Refine customer experience goals based on research findings. Identify customer promises and voice-of-customer requirements for the Product Requirements Document. Develop validation
Do you have a minimum BS/MS in Usability Engineering, Human Factors Engineering, User Experience Design, or equivalent? Do you have 5+ years of experience shipping hardware products? Do you have 3+ years of experience working in the gaming industry and/or shipping gaming hardware? Do you have experience conducting subjective user assessments of product designs? Do you have experience planning user research studies? Do you have extensive experience work across organizational boundaries with proven track record of being able to influence others?
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