The Business Expert is instrumental in supporting the growth of commercial sales in our retail stores. This role works closely with the Business Sales Specialist (BSS) and Community Development Specialist (CDS) in driving business results, small to medium size business (SMB) program initiatives, and expanding the existing customer base through peer and customer engagements. Business Experts will spend their time influencing, inspiring and shaping the SMB culture and processes in the store, while assisting with the growth and management of accounts. Our experts lead with world class customer service and empower our customers to achieve more through device and software utilization. As a Microsoft Retail Store employee, you have the unique opportunity to impact our company's mission every single day. Microsoft Retail Stores are the hub of cutting-edge devices and services, providing our customers the opportunity to immerse themselves in the latest and greatest in technology solutions that
Customer Obsession Help business and commercial customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual and business needs Evangelize commercial product offerings through in-store experiences and learning engagements Build on increased utilization with devices customers own and love in the office, on the go while mobile, and at home Adaptability Effectively respond to changing in-store consumer and business environment, circumstances, and situations through customer engagements Ability to facilitate business engagement experiences
Required Qualifications 1+ year's retail sales or customer service experience Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position. Preferred Qualifications Retail leadership experience Commercial sales generation and/or account management experience Experience in selling consumer electronics or technology solutions Proven success in metrics-driven, consultative sales environment Experience in maintaining a client relationship management database (Microsoft Dynamics CRM preferred) Deep understanding of Microsoft products including, but not limited