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Job Details
Posted date: Jan 29, 2026
There have been 16 jobs posted with the title of Technical Support Engineer all time at Microsoft.There have been 16 Technical Support Engineer jobs posted in the last month.
Category: Technical Support Engineering
Location: Kuala Lumpur, Selangor
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Imagine being at the forefront of cutting-edge technology, where your expertise directly impacts the success of global enterprises. As a member of the Cosmos DB support team in CSS, you will play a crucial role in ensuring the reliability and performance of Azure Cosmos DB for our customers. You will diagnose and resolve complex technical issues, collaborate with engineering teams to address product bugs, and provide guidance on best practices. Your contributions will help shape the future of data management and empower customers to achieve more with their data.
Your primary purpose in this role is to provide exceptional support for Azure Cosmos DB, ensuring high availability, performance, and reliability for our customers. You will be responsible for diagnosing and resolving complex technical issues, collaborating with engineering teams to address product bugs, and providing guidance to customers on best practices. This role involves close interaction with customers to understand their needs and challenges, ensuring their satisfaction and success with Cosmos DB. You will also contribute to the continuous improvement of support processes and documentation, leveraging your expertise to enhance the overall customer experience.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Qualifications
Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: confident in reading, writing and speaking.
Additional/preferred Qualifications
Strong understanding of Azure Cosmos DB fundamentals, including its architecture, APIs, and data querying.
Experience with one or more Database, Big Data or Analytics Products and Services:
Azure SQL Database / Managed Instance
Azure Data Factory
NoSQL Services, MongoDB
BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer.
Open Source Databases (Azure DB for PostgresSQL, Azure Database for MySQL, Azure Database for MariaDB, Azure Cache for Redis)
Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Cosmos DB and/or Azure Data Explorer.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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