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Job Details
Posted date: Jul 28, 2025
There have been 4 jobs posted with the title of Technical Solution Manager all time at Microsoft.Category: Business Operations
Location: Redmond, WA
Estimated salary: $122,400
Range: $76,800 - $168,000
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! We are seeking a Technical Solution Manager to join its Readiness Engineering & Sovereign (RE&S) Team.CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.
This role is critical to ensuring that Microsoft Sovereign customers have access to sellable capacity by managing day-to-day deployments and identifying operational gaps. The ideal candidate will bring a technical foundation in servers, security, and/or AI, along with a proven ability to analyze data, interpret metrics, and drive process improvements. You will use incident trends, deployment delays, and performance data to proactively recommend and implement changes that mature our Sovereign operations.
This individual contributor role requires someone who thrives in ambiguity, communicates effectively across engineering and business teams, and is passionate about building scalable, efficient, and secure cloud infrastructure.
Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.
Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI) Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization with our Sovereign deployments Owns metrics and analytics that show the performance of the deployments against goals, as well as trending Project managing deployments including servers, network, storage, and supporting infrastructure across our Sovereign and NCOE cloud program. Work across organizational boundaries and lead teams to evaluate the consequence of compromise of critical components in the supply chain and apply systems engineering experience to define the defense-in-depth approach that best protects the system’s critical technology. Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc. Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements Demonstrate the leadership behaviors to effectively communicate, coordinate, collaborate, and work in a visible and proactive manner across boundaries to deliver positive results in a complex and cross-functional organization. Be proactive in identifying continuous improvement areas. Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process
Qualifications
Required/minimum qualificationsMaster's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in engineering, operations, project management, or Programming. OR Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in engineering, operations, project management, or programming OR equivalent experience.2+ years of experience managing cross-functional and/or cross-team projects.2+ years of experience with data analysis/presentation, SQL and Power BI or equivalent skills and knowledge
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local US government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the exportcontrolled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Additional or preferred qualifications
Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in engineering, operations, project management, or programming. OR Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 8+ years experience in engineering, operations, project Management, or programming OR equivalent experience.Demonstrates technical problem solving and excellent analytical, verbal, written, interpersonal communication skills with attention to detail. Proven track record of partnering with data center, software engineering and cross functional supply chain teams to drive execution as well as improvements in tooling and automation. Experience working in a hi-tech operations environment, delivering rapid growth while finding ways to scale, optimize and eliminate bottlenecks. Collaborative and effective inter-personal and executive communication, creating clarity and achieving results in a matrix environment. Analytical skills; ability to understand business needs and translate them into technical solutions, including analysis specifications and models. Comfortable working in a fast-paced dynamic and ambiguous environment with rapidly changing requirements. Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools. Six Sigma certification. PMP certification.
Technical Solution Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 11, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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