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Job Details
Posted date: Jun 25, 2025
There have been 3 jobs posted with the title of Senior Technical Solution Manager all time at Microsoft.Category: Business Operations
Location: Redmond, WA
Estimated salary: $169,750
Range: $116,900 - $222,600
Employment type: Full-Time
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking to hire a Senior Technical Solution Manager to join our team.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Partnership and Collaboration
•Drives cross-team coordination and community of business and engineers to address highly complex challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions.
•Influences and garners support with internal stakeholders for solution vision, strategy, and roadmap to gain buy in and alignment.
•Engages with stakeholders to clarify requirements for highly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. Advocates for priorities, deliverables, resources, and dependencies to deliver expected outcomes.
Portfolio/Project Management
•Manages and communicates end-to-end project schedules for solution area(s).
•Holds stakeholders accountable for following the schedule.
•Tracks and manages work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and tactically utilizes finite resources to accomplish goals.
Solution Definition and Design
•Develops the vision, strategy, and experience of an highly complex, high-impact solution area for a domain area (e.g., hiring). Acts as a trusted advisor to align technical solutions with overall business strategic objectives.
•Defines success criteria and performance metrics for a highly complex, high-impact solution. Acts as a trusted advisor to guide others to understand and identify operational and performance key performance indicators (KPIs), objectives and key results (OKRs), and success measures (e.g., adoption percentage, engagement, latency) for improving solutions.
•Partners with Engineering Teams to design roadmap(s) for complex, high-impact solution area(s) and develop technical solutions. Incorporate technical and business needs to the development of roadmap for solution area(s). Defines the features and functionality of highly complex, high-impact solution areas for internal Microsoft products and tools, and/or configures the design features of a highly complex, high-impact solution.
•Understanding and prioritizing complex problems and solution areas. Guides others to identify transformational opportunities, privacy, compliance or employment experiences that will support achievement of business goals. Drives collaboration with internal stakeholders and customers to validate priorities and influence prioritization decisions to deliver solutions in a timely manner.
•Brings expertise to understand and translate the complex opportunity areas and problem statements into business requirements for the all engineering teams working on the solution. Translates the customer requirements to technical terms for the engineering team.
Solution Delivery and Maintenance
•Leads others when conducting user acceptance testing and/or focus groups to determine the end-user experience and needs. Provides expertise to mature the highly complex, high-impact solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake.
•Utilizes success metrics to evaluate the performance of the technical solution. Leads others when engaging in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution. Provides expertise in developing a pathway to resolve any issues. Evaluates the performance of the complex technical solution in achieving the overall business strategic objectives.
•Partners with the Engineering Team to deliver highly complex, high-impact solution areas and minimize variance between estimates and actual project outcomes. Seeks and influences ways to leverage technical solutions across multiple customers.
Thought Leadership
•Utilizes a deep expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value. Supports proof of concepts (POCs) and provides expertise to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies.
•Utilizes practices to provide trusted voice at the decision-making table for both business and technical teams. Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make use of resources to achieve the overall business strategic objectives.
•Prepares business users for complex change due to implementation of new technical solutions. Implements and monitors changes/adoptions. Partners across teams to engage and prepare internal audiences and evaluates results of the changes/adoptions. Facilitates information sharing of change through various tools and employee platforms. Leads the creation of a change plan, creates communication plans for new technical solutions.
•Embody our culture and values.
Qualifications
Minimum Qualifications:Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in engineering, operations, project management, or programming. OR Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in engineering, operations, project management, or programming OR equivalent experience.Proficient technical problem solving and analytical, verbal, written, interpersonal communication skills with attention to detail.Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 8+ years experience in engineering, operations, project management, or programming. OR Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 12+ years experience in engineering, operations, project management, or programming OR equivalent experience.Technical Solution Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers
Microsoft will accept applications for the role until June 30th, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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