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Job Details
Posted date: Mar 26, 2026
There have been 330 jobs posted with the title of Principal Technical Program Manager all time at Microsoft.There have been 330 Principal Technical Program Manager jobs posted in the last month.
Category: Technical Program Management
Location: Redmond, WA
Estimated salary: $222,050
Range: $139,900 - $304,200
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
OverviewAre you a customer obsessed, AI curious problem solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps); the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll help design solutions that prevent issues before they happen, embed AI powered automation, and turn operational signals into action. Our culture of empowerment, inclusion, and growth mindset defines how we work.
We sit within the Azure engineering organization and consider customer support and incident management experiences foundational to the success of every Azure cloud. Our mission is to reduce customer impact during platform events, provide clarity during moments of uncertainty, and ensure customers and partners have the tools, guidance, and confidence they need to operate effectively. We build the platforms, processes, and governance models that shape how support and incident management are delivered across Azure.
As Azure continues to expand through partner operated and sovereign cloud models, we are extending our charter to ensure these environments benefit from the same rigor, clarity, and operational excellence as Microsoft operated clouds. This includes delivering the tools, processes, operational frameworks, and governance required to enable partners to support their customers successfully while maintaining alignment with Azure standards and expectations.
We are looking for a Principal Technical Program Manager to define and drive how customer support and incident management are delivered across partner operated and sovereign Azure clouds. This role is central to simplifying complex operational models, driving parity of support experiences across clouds, and bringing clarity across a highly distributed ecosystem of internal teams, partners, and customers. This is a high impact role with visibility across Azure leadership and direct influence on customer trust and partner success.
Responsibilities
As a Principal Technical Program Manager in Engineering Operations, you will operate as a senior individual contributor, owning strategy, execution, and cross team alignment for customer support programs spanning Microsoft and partner operated Azure clouds.
Key responsibilities include:
• Define and drive the end to end vision and program strategy for customer support tooling across partner operated and sovereign Azure clouds, ensuring consistency with Azure standards while accounting
for sovereign and regulatory constraints.
• Drive parity of support experiences across Azure clouds by identifying gaps, prioritizing investments, and leading execution across tooling, processes, and operational models.
• Partner deeply with external cloud operators and internal Microsoft teams (engineering, support, security, compliance, commerce, and business operations) to ensure partners have the tools, knowledge,
and guidance required to deliver world class customer support to their customers.
• Establish and evolve governance models, operational frameworks, and escalation paths that enable predictable, auditable, and scalable support and incident management across sovereign environments.
• Translate complex customer, partner, and regulatory requirements into clear, actionable technical and operational programs, driving alignment and execution across multiple engineering and business
teams.
• Lead cross organizational execution by managing dependencies, resolving ambiguity, and driving delivery across distributed teams with competing priorities.
• Define success metrics and leverage data, KPIs, and operational signals to assess effectiveness, guide prioritization, and drive continuous improvement over time.
This role requires good judgment, systems thinking, and the ability to lead through influence while operating effectively in ambiguous and highly complex environments.
Qualifications
Required/minimum qualifications
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.3+ years of experience managing cross-functional and/or cross-team projects.Additional or preferred qualificationsBachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.8+ years of experience managing cross-functional and/or cross-team projects.1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).Effective collaboration and communication skills (verbal and written), with demonstrated ability to influence without authority.Experience with data analytics, AI/ML, LLMs, or large scale operational platforms.Experience operating in regulated, sovereign, or partner operated cloud environments.Experience presenting program strategy, status, and risk to senior company leadership.Experience translating complex customer, partner, and operational scenarios into clear technical and program requirements.Experience driving cross organization programs with multiple stakeholders and dependencies.Experience using data and operational metrics to drive prioritization and measure progress.
Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.