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Job Details
Posted date: Aug 21, 2024
Category: Program Management
Location: Redmond, WA
Estimated salary: $215,800
Range: $137,600 - $294,000
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: Individual Contributor
Description
At Microsoft, we are seeking candidate who has a desire for the positive impact that technology can have on communities and for making a difference in the world. Within the Commercial Solutions Area (CSA), we set the Enterprise sales strategy and lead Enterprise technical sales for the Solution Areas and Support Services that power the Microsoft Cloud.
The Commercial Solutions Area, Chief Technology Office (CSA CTO) is a global team that works across customer-facing and product teams to accelerate scalable wins by removing technical blockers and simplifying seller experience across the Enterprise sales cycle.
We pride ourselves in working in ambiguous environments on some of the toughest challenges that ignite our growth mindset, inspire excellence, and accelerate impact. We work collaboratively with our business partners to innovate and solve organizational wide problems. We are a team with a wide range of backgrounds, perspectives, personal and cultural experiences, which are vital to how we drive impact across Microsoft.
If you want to have fundamental impact on cutting-edge solutions that are brought to life for the world’s most influential customers, while driving value and ensuring Solution Truth exists – this is the team for you!
The Principal Technical Program Manager focused on Amplification will lead will drive adoption and usage of Copilot and Sustainability technical assets (including solution accelerators, click-through demos, reference architectures and more) by enterprise sellers, digital sellers, and the partner ecosystem.
You will partner closely with the go-to-market teams to establish and execute a landing and activation plan for new and updated technical sales assets to arm sellers and partners with proven Copilot and Sustainability use cases. Key performance indicators include the reach of amplification activities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Analysis of Customer and Market Signals
Identifies highly complex opportunities and gaps in the implementation of multiple feature areas (e.g., product, service) across divisional boundaries including comparison of various quality and performance metrics to various solutions. May define and lead customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services. Acts as a subject matter expert in performing highly complex market research in collaboration with other teams, conducting analyses, and examining customer and technology-related industry trends, as well as industry-specific requirements or regulations. Brings product usage, product telemetry, and service data together to identify highly complex patterns, generate hypotheses, and build a plan to have a impact on the product. Demonstrates and builds experiences across multiple groups or divisions. Coaches internal team to develop problem statements and form hypotheses of multiple feature areas (e.g., product, service) across divisional boundaries to address highly complex business, program, and customer needs, and/or market opportunities; identifies all dependencies of other features. Owns and performs experiments to test hypotheses and inform decisions on what multiple feature areas (e.g., product, service) to introduce across divisional boundaries. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers; determines the customers/sectors impacted, and uses research evidence to influence feature prioritization. Determines and leads large process improvements to quickly scope insights. Leads and drives alignment between the customer, the market, internal stakeholders, leadership, and the goals and strategy of Microsoft. Collaborates with others (e.g., Engineering, Marketing, Design) to ensure that they can satisfy customer requirements. Evaluates the market size and explores new opportunities to determine for greatest value to the business. Defines solution options and proposed solution roadmap across multiple feature areas within multiple stages.
Product/Service Definition
Works with Software and Hardware Engineering to design architecture and integrated customer solutions to highly complex technical needs for multiple feature areas (e.g., product, service) across divisional boundaries. Reviews design documents and architecture proposals, and may provide approvals. Understands what options are available and leads others to identify and select best option for needs, and creates new solutions if needed. Works with architects and technical partners to develop future proof architecture. Works with internal and external technical partners and/or architects to represent technical solutions to customers.Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own across divisional boundaries. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights. Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven identified risks and tradeoffs.Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas (e.g., product, service) across divisional boundaries and works with Software and Hardware Engineering to ensure needed telemetry is developed. Mentors others on how to define success and performance metrics. Deeply understands the return on investment and presents it to leadership.
Product/Service Development
Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple features areas (e.g., product, services) for large and highly complex cross functional projects with internal teams and external partners. Influences leadership on objectives. Collaborates and coordinates across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible. Partners with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas (e.g., product, service) across divisional boundaries. Understands the value proposition for the multiple feature areas across divisional boundaries and answers technical questions on the multiple feature areas they own across divisional boundaries. Justifies capacity requirements and advocates for the right resource allocation. Tracks, coordinates, and communicates end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service) across divisional boundaries. Establishes and monitors processes, and drives accountability with stakeholders for following the established schedule and processes. Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Makes adjustments or course corrections when projects are not aligned to schedules or goals. Drives the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas (e.g., product, service) across divisional boundaries, it's development timeline, and the introduction to the different programs. Collaborates with stakeholders to monitor progress and adjust as needed. Leads governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility). Validates use-case and scenario outcomes, and performance targets that are being achieved. Drives continuous quality improvements of the delivery. Writes readable and extensible test cases from scratch to test code and improve quality.
Product/Service Performance
Provides expertise to partner with others (e.g., Data Science, Software and Hardware Engineering) to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality, speed and, cost and performance), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.g., product, service) across divisional boundaries. Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product and/or service performance and customer needs. Shares insights with Engineering and other partners. Forms hypotheses to highly complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics that have measurable impact.Leads the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others. Understands and drives improvements in the support process, including both forums and communities. Collaborates with and provides deep insight to Software and Hardware Engineering, Customer Service and Support (CSS), and other partners (e.g., business-process owners) on broad live-site improvement opportunities. Acts as a technical advisor to educate and evangelize the feature areas (e.g., product, service) across divisional boundaries they work on with customers via meetings, presentations, and other forums. Defines and leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas (e.g., product, service) across divisional boundaries. Helps deliver sales enablement and field support. Participates in business deals, creates strategic partnerships, and participates in pre-sales meetings with customers.
Other
Embody our culture and values
Qualifications
Required Qualifications:
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects.
3+ years of experience in partnering with senior-level stakeholders
Preferred Qualifications:
8+ years of experience managing cross-functional and/or cross-team projects.Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). OR equivalent experience.Experience working with partner ecosystem and small/medium corporation segmentsExperience creating and delivering technical demos to large audiences
Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 28, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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