Microsoft Technical Account Manager

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Job Details

Posted date: Nov 11, 2024

Category: Software Engineering

Location: Redmond, WA

Estimated salary: $153,550
Range: $98,300 - $208,800

Employment type: Full-Time

Travel amount: 25.0%

Work location type: Up to 100% work from home

Role: Individual Contributor


Description

The Microsoft Advertising (MSA) Technical Solutions team provides intelligent marketing solutions for the next generation of digital advertising. Our platform helps retailers, brands, and publishers implement, automate, and scale their digital advertising programs. We sit at the intersection of the advertising industry and have the singular goal of empowering advertisers to achieve the best return on their investment into the MSA ecosystem. Our team embodies a strong startup culture that values diversity, collaboration and craftsmanship - and above all else, results. Our bias towards execution balances critical thinking, first principles analysis and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. We are looking for a Technical Account Manager to join our team!

A Technical Account Manager (TAM) is a creative technical expert and problem solver with superb customer relationship skills. They are able to translate complex technical requirements into consumable action plans, create innovative, scalable solution designs, and execute software development responsibilities on time and with quality. This must have demonstrated ability to engage in discussions with senior level technology decision makers to establish business value, and land technical solutions. The TAM will cultivate, deepen and sustain long-term relationships with Microsoft’s key strategic customers (Fortune 500 & 100), technical decision makers, advertising sellers, and partners. The TAM will develop a deep understanding of their needs and business strategy to effectively influence and execute services / solutions aligned with demand plans and product roadmaps.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Act as trusted technical advisor to clients, field teams, and partners through deep understanding of the Microsoft Advertising Platform and online advertising industry. Establish deep client relationships with key technical and product decision makers to influence product adoption, grow share of wallet, and exceed client goals.Ability to implement high-performance solutions across teams and environments with minimal help. You’ll also monitor telemetry data and perform analyses to identify patterns that reveal errors and unexpected problems.Respond to incidents by identifying the level of impact, troubleshooting basic issues, suggesting/deploying appropriate fixes, and implementing automation recommendations to prevent recurring issues. You’ll also follow prescriptive guidance for security, privacy, and compliance standards.Solid collaboration within and across teams by proactively and systematically sharing information. You’ll also support your work with others by proactively managing dependencies.You will improve the development and operations of systems, platforms, or product features by sharing insights and best practices. You’ll do this by participating in design reviews, incident drills and debriefs, and regular meetings.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineeringOR equivalent experience.Working knowledge of technologies including JavaScript, Python, SQL, HTTP, HTML, JSON, cookies/sessions, REST, SAML, etc..

Experience designing and improving project management process and methodology.

2+ years of client-facing technical experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:

5+ years in software/solutions engineering, technical account management, sales engineering, integration consulting, or related roles.Experience in online advertising industry - knowledge of CPC/CPM/other models, ad serving, ad operations, campaign management.Experience with big data platforms and large volume data analytics.Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until December 2, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



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