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Job Details
Posted date: Sep 04, 2025
Category: Software Engineering
Location: Redmond, WA
Estimated salary: $158,000
Range: $100,600 - $215,400
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
We are looking to expand our team of Software Engineers (SWEs), that enables the success of Microsoft solutions for our Commercial & Enterprise customers. The Software Engineer II - Customer Experience will be responsible for solving complex problems and ensuring the functionality of our products whilst maintaining customer satisfaction. As a technical leader, you will have many opportunities to assist in the growth of your colleagues through one-on-one mentoring, one-to-many education scenarios, and incident response. We’ll provide you with abundant resources, including a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to the most comprehensive collection of experts as well as the opportunity to work directly with the Product Managers and Software Engineers who design and build Microsoft products.The Windows Servicing & Delivery (WSD) SWE Team utilizes diagnostic data and deep technical experiences to optimize the functionality and performance of our product offerings with a focus on Windows client, Windows Update, and Windows Reliability.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This position will require you to work on occasion, a rotational on-call schedule during holidays, evenings, and weekends.
Software Engineers (SWE) within Windows Servicing and Delivery are responsible for designing, building, and maintaining scalable software solutions that enhance the reliability, performance, and user experience of Windows. As a Senior SWE, you are expected to:
Collaborate with cross-functional teams across Microsoft to gather requirements, align on technical direction, and deliver high-quality software.Analyze product usage patterns and customer feedback to identify opportunities for feature enhancements and performance improvements.Implement and validate software changes through rigorous testing and continuous integration practices to ensure quality and reliability.Demonstrate leadership by taking ownership of projects, driving technical excellence, and fostering a collaborative team environment.Engage with other engineering teams to conduct code reviews, share best practices, and contribute to architectural decisions.Utilize debugging tools, performance profilers, and source code analysis to diagnose and resolve software issues efficiently.Maintain a customer-focused mindset by building intuitive, performant, and secure software that meets user needs and expectations.
Qualifications
Required Qualifications:Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or PythonOR equivalent experience.2+ years’ experience in software engineering or systems administration with Windows Client/Server.2+ years’ experience in customer-facing site reliability, service engineer role or support engineer roles. Experience troubleshooting and data/log analysis skills (Perfmon/XPerf/ETL/ETW). Experience with debugging native C/C++ and managed code C# using Windbg. Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Technical proficiency, troubleshooting and learning attitude towards Microsoft M365 technologies.Ability to read and analyze C/C++ / C# / code and perform source code level investigations .Windows on Azure cloud platform (Virtual Machines/Containers/Hypervisor/Virtualization) Reliability and Performance.Experience with scripting language-based development (PowerShell, VB Script). Working knowledge of Microsoft Intune, Microsoft Entra and Device Management. Experience with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services. Knowledge on the Windows Updates space, specifically on Windows Autopatch and Windows Updates for Business (WUfB). Feature Upgrades, Quality Updates and Driver updates. Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 18, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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