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Job Details
Posted date: Dec 03, 2025
There have been 12 jobs posted with the title of Service Engineer all time at Microsoft.There have been 12 Service Engineer jobs posted in the last month.
Category: Service Engineering
Location: Redmond, WA
Estimated salary: $158,000
Range: $100,600 - $215,400
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: Individual Contributor
Description
OverviewAre you ready to help secure the future of collaboration for some of the world’s most sensitive and mission-critical environments? The M365 Air-Gapped Cloud (AGC) team, part of Microsoft Special Clouds (MSC), delivers and operates Microsoft 365 services such as Teams, Exchange, SharePoint, and OneDrive in highly regulated, disconnected, and sovereign cloud environments. Our mission is to ensure these services remain highly available, performant, and compliant with the strictest security and operational standards.
You will work alongside engineers and partners who thrive on solving complex challenges, ensuring that government and regulated industry customers can trust Microsoft 365 to be available, resilient, and secure—no matter the constraints. If you are passionate about making a real-world impact and raising the bar for cloud operations, this is where you belong.
As a Service Engineer in the M365 AGC team, you will help operate and improve Microsoft 365 services in air-gapped and sovereign environments. You will monitor service health, troubleshoot issues, and implement automation to reduce operational risk. This opportunity will allow you to:
Accelerate your career growth by mastering secure cloud operations.
• Develop expertise in compliance-driven engineering and telemetry.
• Hone your skills in automation and incident response for large-scale systems.
Responsibilities
Implement high-performance solutions across teams while maintaining a quality checklist with minimal help. Monitor telemetry data and perform analyses to identify patterns that reveal errors and unexpected problems.Respond to incidents by identifying the level of impact, troubleshooting basic issues, deploying appropriate fixes, and implementing automations to prevent recurring issues. Follow prescriptive guidance for security, privacy, and compliance standards.Collaborate within and across teams by proactively and systematically sharing information. Support your work with others by proactively managing dependencies.Improve the development and operations of systems, platforms, or product features by sharing insights and best practices. Participate in design reviews, incident drills and debriefs, and regular
Qualifications
Required Qualifications:Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controlsOR equivalent experience. As stated in the job posting, this position requires verification of citizenship or other protected status to meet legal requirements of the role. If the role requires US citizenship, as indicated in the job description, a valid US passport must be provided to verify your citizenship. If the role requires US Person status, as indicated in the job description, US citizens must provide a valid US passport for verification while lawful permanent residents, refugees, and asylees may complete this verification using green cards or other status documents, as applicable. Can you meet the requirement stated in the job description? Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their US. residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable. Preferred Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
OR equivalent experience.
• 1+ year technical experience working with large-scale cloud or distributed systems.
• Experience with DevOps practices, automation, and incident management workflows.
• Familiarity with Kusto Query Language (KQL), telemetry, and data visualization for service health monitoring.
• ITIL certification (V3 or above), PMP/Agile PM certification, or experience working in an agile project team.
• Experience supporting regulated or sovereign cloud environments for government or highly regulated industries.
• Strong communication skills and a demonstrated sense of accountability for end-to-end outcomes
Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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