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Job Details
Posted date: Aug 07, 2024
There have been 4 jobs posted with the title of Service Engineer – CTJ - Poly all time at Microsoft.There have been 4 Service Engineer – CTJ - Poly jobs posted in the last month.
Category: Software Engineering
Location: Redmond, WA
Estimated salary: $128,250
Range: $81,900 - $174,600
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Microsoft on-site only
Role: Individual Contributor
Description
Microsoft has an exciting opportunity to join the Silver Infrastructure and Operations team in supporting our Secure Work Area operations. This team will be responsible for deploying and operating a Secure Work Area, including the infrastructure for collaboration within an airgapped environment.In this role as a Service Engineer you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. The systems, software, and/or processes you build and manage will be required to meet the security policy and assurance requirements of both public and private sector customers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Coordinates vendor services delivered to ensure the functioning and secure system of specialized Secure Work Areas. Coordinates Secure Work Area activities to minimize engineering impact and maximize the customer experience. Develops a foundational understanding of service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Invests time and effort to improve knowledge and expertise. Monitors and takes action on telemetry data and performs basic analyses to triangulate failures that are affecting the system availability, reliability, performance, and/or efficiency, with guidance from other engineers. Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting basic issues, and deploying appropriate fixes to resolve root cause(s). Develops an understanding of prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts. Shares information across disciplines within their feature team in a timely manner with an appropriate level of detail, and manages dependencies for their work with others. Actively seeks to develop an understanding of key learnings, insights, and best practices that can be applied to improve the development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well interactions with more experienced Service Engineers and members of product engineering teams.
Embody our Culture & Values
Qualifications
Required/Minimum Qualifications:Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, service engineering, or systems engineeringOR equivalent experience.Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
Additional/Preferred Qualifications:
Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineeringOR equivalent experience.Management Information Systems (MIS), Microsoft Certified Solutions Expert (MCSE)/Microsoft Certified Solutions Developer (MCSD), or other Engineering Certifications.Experience working in critical infrastructure, data centers, and/or high security, high availability facilities Experience working with teams supporting high security, high availability communications systems Experience and capability to successfully perform customer and executive-facing tasks Service Engineering IC2 - The typical base pay range for this role across the U.S. is USD $81,900 - $160,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,600 - $174,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 12, 2024
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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