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Job Details
Posted date: Jul 09, 2025
Category: Sales Enablement
Location: Redmond, WA
Estimated salary: $135,200
Range: $85,100 - $185,300
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
The Enablement & Operations (E&O) team enables the Microsoft Customer and Partner Solutions (MCAPS) better serve every person and organization’s transformation and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellence spanning compensation, performance insights, planning, skilling, and sales tools. The MCAPS E&O Revenue Operations team plays an important role in empowering every person in MCAPS to serve customers by activating and innovating Microsoft’s commercial engine.As a Sales Strategy Enablement Technical Lead on the MCAPS E&O Revenue Operations team, you’ll help shape the future of Microsoft’s commercial sales engine. This Global team leads the transformation of our end-to-end sales planning processes and tools, improving efficiency, enabling AI-driven insights, and helping teams better serve our customers. This role is responsible for the ongoing operational support, maintenance, and continuous improvement of sales operations tools and platforms. The ideal candidate will ensure system stability, user enablement, and process optimization across the Sales Performance Management (SPM) ecosystem and related tooling. This will include supporting the centralization of all AI driven capabilities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
What You’ll Do:
Tool Operations & Sustainment
Serve as the primary Revenue Operations (RevOps) point of contact for day-to-day tool performance, issue triage, and resolution. Manage product backlog- scope and prioritize business requirements based on ROI analysis for Sales Operations tools and drive implementation with Engineering Data Operations and Tools (EDOT) team. Ensure adherence to data governance and compliance standards across tools and processes. User Support & Enablement
Provide support for internal users, including troubleshooting, access management, and usage guidance. Collaborate with field partners to improve tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or save time within Sales Programs. Synthesize feedback and provides recommendations to senior stakeholders Develop and deliver training materials, onboarding guides, and knowledge base content to drive tool adoption. Act as a liaison between end users and technical teams to translate business needs into system enhancements. Develop and implement effective change management strategies and plans to support organizational initiatives, ensuring smooth transitions and minimized disruption to operations.
Continuous Improvement & Change Management
Identify opportunities for automation, simplification, and process optimization within the tool ecosystem. Support the rollout of new features and capabilities, including change communications and stakeholder engagement. Participate in planning and roadmap discussions to align sustainment efforts with strategic priorities. Evaluate the effectiveness of current resource models identifying ways to optimize or prove/disprove current thinking within the organization.
Cross-Functional Collaboration
Work closely with Sales Ops, Engineering, and Field teams to ensure tools meet evolving business needs. Support rhythm-of-business (RoB) cadences by ensuring tools are ready for key planning milestones and reporting cycles.Other
Embody our Culture and Values
Qualifications
Required/minimum qualificationsBachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 1+ year(s) experience in business consulting, sales, sales operations, information technology (IT) account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
1+ year(s) experience in in Near Term Strategy (1 years out), Management Consulting, or Finance.Experience with Microsoft’s MCAPS ecosystem and sales operations processes. Preferred qualifications
Systems thinker with an analytical foundation. Organizational, communication, and stakeholder management experience. Proficiency in managing scope, prioritizing backlogs, and driving delivery without losing sight of quality or impact. Experience managing multiple priorities in a fast-paced, matrixed environment. Experience with deep technical discussions, enabling informed trade-offs, risk management and alignment with business goals. Sales Strategy Enablement IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 19, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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