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Job Details
Posted date: Dec 04, 2025
Category: Sales Operations
Location: Multiple Locations, Multiple Locations
Estimated salary: $151,450
Range: $96,500 - $206,400
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewSales Operations Program Manager – Quota
The Americas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy & planning, and sales operations. The team helps scale execution, operationalize business & sales programs, drive business strategy, sales, and partner transformation that accelerate Microsoft’s business objectives locally.
The Americas Business & Sales Operations (BSO) team is looking for a Sales Operations Program Manager focused on Quota. In this role, you will support Non-FRA metrics Quota across Microsoft Americas by amplifying programs and building repeatable processes to recognize and reward employees for driving business results. You will oversee the process for escalations, identify common themes/causes and remove blockers. You will manage, capture, triage, action and communicate internal Americas Quota issues and opportunities. In addition, you will actively engage in other related processes such as incentive compensation, Awards, and Contests. While focused on quota, this role will partner closely with other BSO teams that lead processes for Segmentation, Territory Design, Employee Data, Employee Assignment and Revenue Excellence.
You will have the opportunty to impact how quota drives seller behaviors to accelerate AI, take share and drive usage, and you will collaborate with a variety of stakeholders (Finance, SE&O, HR, EDOT, E&O, WWIC) to support the Field by balancing agility with governance at a large scale.
This is a unique opportunity for someone with passion for fixing broken flows, simplifying processes, scaling best practices and wanting to network by partnering with many teams across Microsoft.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Responsibilities
Enable more efficient and effective landing of quota
Lead Americas internal quota escalation processes and meetings from intake to closure
Triage and research issues using data to validate asks, outline options, define recommendations and drive closure within milestones
Proactively and reactively engage on key issues and asks to identify and remove blockers
Communicate decisions and amplify insights/learnings via: emails, articles, integrated SharePoint pages, presentations, templates, scripts, talking points, Learning Day sessions, etc.
Partner with WW and MCAPs Americas to land quota with field so that they understand the why, how, what and when
Refine quota process for continuous improvement, automation and innovation ensuring agility in delivering results while consistently maintaining and improving quality with governance
Other
Embody our Culture and Values
Qualifications
Required QualificationsBachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related fieldOR equivalent experiencePreferred Qualifications4+ years of experience in any combination of the following: lead, drive, execute sales process enablement, sales excellence, sales field reporting, sales operations programs, including but not limited to Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling and Annual Planning.3+ years leading strategic deliverables with executive sales leaders, delivering data-driven insights, and building trusted partnerships across complex, enterprise sales organizations.3+ years of experience supporting a sales organization preferred.Demonstrated experience building business partner relationships.Understanding of business management and analysis for Enterprise and Partner sales revenue.Ability to use data & insight with PowerBI, Excel, etc. to support business outcomes.Ability to effectively prioritize and meet deadlines, adaptability during execution.Advanced conceptual, analytical, and problem-solving abilities.Ability to deal with ambiguity and changing business environments.Intellectual curiosity and solution oriented.
Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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