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Job Details
Posted date: Jul 26, 2024
Category: Software Engineering
Location: Redmond, WA
Estimated salary: $183,700
Range: $117,200 - $250,200
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: Individual Contributor
Description
Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP), Customer Reliability Engineering (CRE) Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers.Azure CXP CRE is a top-level pillar of Azure Engineering that leads world-class customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our teams listen to customers around the clock, driving quality improvements and operational excellence into services, support programs, service incident experience, community engagements, and more. Our “no dead-end’s” philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.
Azure CXP CRE is looking for a customer focused Senior Reliability Engineer passionate about Customer Reliability Engineering (Availability, Reliability, Resiliency, site up) and supportability of the Azure platform at scale. This role will be accountable for livesite, improving customer experience, and for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Demonstrating ability to develop and maintain key partnerships.Omproving Customer experience by analyzing signals from various sources, driving Root Cause Analyst (RCA) and Service Level improvements involving bug fixes.Collaboratiung closely with Engineering/PM to drive continuous product quality improvements based on customer signals. Identifying and drive requirements for increased customer self-supportability.Identifying and driving implementation of customer centric mitigation levers and playbooks for Operations and drive operation excellence.Participating in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer solutions.Demonstrating responsiblity, self-motivation and reliablilty as a teammate.Have skill in collaboration, organizational, and time management.Being data driven and focusing on business results for projects undertaken.
Embody our Culture and Values
Qualifications
Required Qualifications:6+ years technical experience in software engineering, network engineering, or systems administrationoOR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administrationoOR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration.3+ years of cloud services and/or virtualization stack capabilities and/or experience work on cloud platforms?
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:
Engineering experience in 24 x 7 x 365 enterprise environments and be willing to participate in an Oncall rotation.Desired Technical expertise on Azure services and capabilities and/or cloud platformsFluency in one or more automation languages (PowerShell, CLI etc.)Communication skills that allow you to take the lead and control communication with customers, internal Microsoft stake holders and third-party vendorsUnderstanding of High Availability, Disaster Recovery, Business Continuity, and Performance Tuning Demonstrate strategic thinking, quantitative and analytical skills, team leadership, and collaborationExperience in problem resolution, judgment, negotiating and decision-making skillsDesired knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user codeExperience managing and prioritizing multiple tasks in accordance with high level objectives/projectsAbility in written and oral communicatio; Experience communicating with a variety of audiences; including high-profile customers, executive management, and engineering teams
Site Reliability Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 16, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#AZCXP, #AZCXPCRE
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