Job Details
Posted date: Sep 04, 2024
Category: Design & Creative
Location: Redmond, WA
Estimated salary: $153,550
Range: $98,300 - $208,800
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: Individual Contributor
Description
The Microsoft’s Azure Cloud Experiences Studio is seeking a motivated, creative and customer focused Quantitative UX Researcher II. You will work closely with a diverse team within Microsoft that brings together product managers, researchers, engineers, content designers, and data scientists with the goal of creating the World’s Computer. You’ll live and breathe the cloud, thinking through and answering the urgent needs of the world’s greatest organizations. And you’ll imagine and create the foundation of the era of intelligent computing. You'll join and nurture a culture that highly values personal growth, flexibility in response to the ever-changing global climate, and a hybrid work philosophy.As a Quantitative UX Researcher II, you will establish a series of data practices to improve Microsoft’s incident management and customer support experiences. You will modify and create data pipelines, perform quantitative analysis of user data, and articulate complex user insights to improve user satisfaction, efficiency, and effectiveness in the end-to-end workflows. This role will allow you to grow your ability to influence for impact, develop a deep understanding of the technical and fast growing cloud space, and learn from a talented multi-disciplinary team.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
You will use sense-making and apply statistical analysis to distill data for a feature area, then share accessible insights that improve design and engineering processes for that feature area.You will begin to conduct research that defines the customer in order to inform product strategy for a feature area. You’ll also help create new solutions and apply UX testing to uncover insights for continuous improvements, including for D&I and accessibility.You will study the entire funnel to gain insights into user behavior. Specifically, you’ll use analysis to understand churn and the reason for a feature area.You will collaborate in cross-disciplinary research efforts. This will involve mentoring other disciplines, providing research tools, recruiting programs for research, and helping put on large-scale customer learning events.Other
Embody our Culture & Values
Qualifications
Required Qualifications:Bachelor's or Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
OR Doctorate Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Master's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 3+ years experience working in product or service design and/or shipping production code OR Bachelor's Degree in Computer Science, Software Engineering, Graphic Design, Product Design, Visual Design, Human Computer Interaction, or related field AND 5+ years experience working in product or service design and/or shipping production code OR equivalent experience.2+ professional years experience conducting quantitative user research.UX Research IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 9, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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