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Job Details
Posted date: Aug 26, 2024
There have been 160 jobs posted with the title of Principal Product Manager all time at Microsoft.There have been 160 Principal Product Manager jobs posted in the last month.
Category: Product Management
Location: Redmond, WA
Estimated salary: $215,800
Range: $137,600 - $294,000
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 100% work from home
Role: People Manager
Description
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. We are the Azure CXP team, and we are looking for a Principal Product Manager to join our team to help expand the footprint of our customer care, trust, reliability, engagement, and observability experiences across all Azure clouds. We are part of the Azure engineering organization and consider customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and top notch customer experiences across Azure services. We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and delight in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs. Every day, our customers stake their business and reputation on our cloud. You can help provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Drive Customer Support Strategy and Product Management:Provide direct and indirect leadership, engaging with organizational leaders to influence, develop and drive support strategies for Azure US Government and international sovereign clouds.Partner with senior stakeholders across Azure Product Engineering, Customer Support, Field, tooling development teams, and other units to innovate and meet customer needs.We currently offer premium white-glove support offering for our top, strategic Azure commercial customers as a paid offering. Scale this sought-after white glove support offering across Government and Sovereign support, partnering with support delivery and Offers team.Assimilate insights from multiple dashboards and data sources to analyze support data, customer signals, market direction, and competitors' strategy to support investments and strategic direction.Oversee the execution of support programs, ensuring alignment with Azure’s strategic goals.Partner with Government and Sovereign Cloud Support Delivery Leaders and Managers to optimize and evolve support operationsManage project planning, risk mitigation, and communication for support delivery.Foster a culture of collaboration, accountability, and customer-centricity the team and across organizational boundaries.Build the team’s Objectives Key Results (OKRs), drive semester planning process and partner with engineering teams to prioritize requirements for the unique needs of US Gov clouds and International Sovereign clouds.Partner across organizational boundaries to build and execute programs and initiatives aligned with strategic investments and OKRs.Drive Support Experience Parity for Sovereign and Government with Azure Commercial Offerings:Identify technology, tooling and process gaps between Government and Sovereign clouds vs. Azure commercial, assimilate requirements, and partner with engineering teams to drive parity.Identify product opportunities and drive improvements to enhance supportability and customer satisfaction.People Management:Managers deliver success through empowerment and accountability by modeling, coaching, and caring.Model: Live our culture; Embody our values; Practice our leadership principles.Coach: Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.Care: Attract and retain great people; Know every employee’s individual capability and aspiration; Invest in the growth of othersSkills:Demonstrated product/program management skills with a track record of delivering successful outcomes.Demonstrated ability to lead cross-functional teams.Effective collaboration, influence, and communication skills.Executive presence and demonstrated ability to build, extend and maintain senior client and partner relationships to meet current and future customer needsAbility to simplify and communicate complex concepts to executive leadership.Proven ability to excel in ambiguous environments and meet tight deadlines.Networking and interpersonal skills, with the ability to build rapport with leaders and personnel at all levels.Other:Embody our Culture & Values
Qualifications
Required/Minimum QualificationsBachelor's Degree AND 8+ years experience in product/service/project/program management or software development.OR equivalent experience.4+ years people management experience.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred/Additional Qualifications
Bachelor's Degree AND 10+ years of experience in product/service/project/program managementOR software developmentOR equivalent experience.6+ years people management experience.1+ year(s) of experience building and/or delivering support, or customer engineering programs at scale for Government customers and/or Sovereign customers or partners. 1+ year(s) of experience working with global teams across geographies and organizational boundaries. 1+ year(s) of experience supporting industry standards and offerings, especially for Government customers. Product Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until August 31, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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