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Job Details
Posted date: Aug 26, 2025
Category: Learning
Location: Redmond, WA
Estimated salary: $169,750
Range: $116,900 - $222,600
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Up to 50% work from home
Role: Individual Contributor
Description
Microsoft Certified Trainers (MCTs) are a global network of premier technical and instructional experts who deliver official Microsoft courseware and drive customer skilling worldwide. The MCT program is a foundational pillar of Microsoft’s learning ecosystem, enabling transformative learning experiences across industries and regions.As the MCT Program Leader, you will drive the strategic direction, operational excellence, and measurable impact of the program. This includes aligning the MCT program with Microsoft’s broader skilling and certification strategy, optimizing delivery models, growth of the Community, and ensuring program scalability and compliance. You will collaborate across Learning Products, Training Services Partner team, and internal learning teams to elevate the value of the MCT program, build scalable processes and tools, and foster a vibrant, inclusive trainer ecosystem.
This role is ideal for a seasoned program manager and passionate community builder with deep expertise in technical training, stakeholder engagement, and strategic planning. You will champion initiatives that elevate instructional excellence, enhance trainer experience, and foster a vibrant, inclusive global community of Microsoft Certified Trainers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Program Enablement & Infrastructure
Develop and operationalize scalable frameworks, tools, and processes that support the end-to-end lifecycle of MCTs—from onboarding and enablement to ongoing development and recognition. Establish infrastructure that reinforces instructional and technical excellence across the global MCT community, ensuring alignment with Microsoft’s skilling and certification strategy. Implement data-driven mechanisms to monitor program health, trainer satisfaction, and engagement trends—leveraging insights to inform strategic decisions, optimize program delivery, and continuously improve trainer experience. Community Strategy & Engagement
Develop and execute a global strategy to grow, energize, and support the MCT community. Facilitate feedback loops between MCTs and internal teams to continuously improve program offerings. Lead community forums, webinars, and events to foster connection, collaboration, and knowledge sharing. Stakeholder Collaboration
Partner with internal teams (Learning Lab, Learning Product, Certification etc.) to align MCT initiatives with Microsoft’s skilling goals. Represent the voice of the MCT community in cross-functional planning and decision-making. Collaborate with Microsoft Training Services Partner team to ensure consistent and high-quality trainer experiences. Operational Excellence
Manage program communications, updates, and documentation to ensure clarity and consistency. Identify and implement process improvements to streamline trainer support and program operations. Track and report on key performance indicators (KPIs) related to community growth, engagement, and trainer development. Leadership Communication & Alignment
Engage regularly with senior leaders and stakeholders to provide updates on community health, program impact, and strategic priorities. Prepare and deliver executive-level communications, reports, and presentations that highlight key insights and recommendations. Ensure leadership visibility into community trends, risks, and opportunities to inform decision-making.Other
Embody our Culture and Values
Qualifications
Required/minimum qualificationsMaster's Degree or equivalent AND/OR 3+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management OR equivalent experience.
3+ years of experience in technical training, community management, program operations, or stakeholder engagement. Experience with Microsoft certification programs and the MCT ecosystem. Experience communicating with senior leaders and stakeholders, including preparing updates, reports, and presentations that inform strategic decisions. Experience with change management with communities, leaders and stakeholders. Preferred Qualifications:
Experience working with global trainer communities or partner ecosystems. Experience leading cross-functional initiatives and influence without authority. Experience with learning, inclusion, and community building. Integrated Learning IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 3, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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