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Job Details
Posted date: Dec 16, 2025
Category: Cloud Solution Architecture
Location: Multiple Locations, Multiple Locations
Estimated salary: $201,600
Range: $130,900 - $272,300
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: People Manager
Description
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Customer Health Success Programs strengthen security & resiliency, drive cloud success, and spark AI innovation ensuring that Microsoft Unified customers quickly realize value from their investment in the Microsoft Cloud.
As a Cloud Solution Architect Manager in Success Programs Delivery, you will lead a team of Pod Leads who are accountable for driving delivery excellence, technical quality, and operational discipline within a designated group of vendor CSAs (the POD). This opportunity will allow you to lead a large, blended team of Microsoft employees and strategic partners to ensure that every engagement delivered through the Success Program meets Microsoft’s highest standards for quality, consistency, and customer satisfaction. Success Programs are a scale initiative with the objective of delivering across thousands of customers requiring you to manage through a strategic and programmatic approach.
As a Manager of Cloud Solution Architects (CSAs) in Microsoft’s Customer Success organization, you will lead a team of senior technical experts who help enterprise customers design and deliver secure and scalable, AI solutions across data, application innovation, and infrastructure workloads on Azure. You’ll guide your team in driving customer success through architectural leadership, technical delivery, and innovation, accelerating adoption of services like Copilot Chat/Agents. In this role, you’ll foster a culture of learning, inclusion, and consumption excellence, while partnering across engineering, sales, and support to remove blockers, scale impact, and deliver measurable business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, App Innovation, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
• Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
• Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
• Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.
• Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
• Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
• Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
• Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.
• You will focus on Success Programs Delivery in the Cloud & AI Customer Success Org, and you will lead a team of Pod Leads who in turn work with partner delivery teams to scale Success Programs delivery across all Unified customers.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Additional or preferred qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.6+ years experience working in a customer-facing role (e.g., internal and/or external).6+ years experience leading technical projects, teams, or functions.Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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