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Job Details
Posted date: Jan 21, 2026
Category: Product Design
Location: Redmond, WA
Estimated salary: $188,900
Range: $119,800 - $258,000
Employment type: Full-Time
Work location type: 3 days / week in-office
Role: People Manager
Description
OverviewMicrosoft’s Business & Industry Copilot (BIC) Experience Studio is a creative community on a mission to design and deliver holistic, AI‑powered user experiences for enterprise customers. Design Operations is the connective tissue of our Studio—building the systems, practices, and operational rigor that give teams clarity, alignment, and confidence as they deliver impactful design at speed and scale.
The Senior Manager of Design Operations is a strategic leader who ensures our Studio has the structures, rhythms, and enablement needed to achieve our mission in an environment where people thrive and grow. This role strengthens how we work, shaping the Design Ops strategy and operating model, leading AI‑forward training and tooling enablement, and helping teams integrate AI as one of many ways we improve efficiency, quality, and creative momentum.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Partner closely with BIC Experience Studio leaders to drive tight alignment of activities across teams through cross-functional planning, strong communication, and rigorous program management.Drive consistency and harmony in design team operating rhythm, including communication structures, project templates, leadership cadence, and resource utilization.Grow the Design Operations practice, including initiating and running horizontal initiatives that help improve the Design org’s operations and cross-functional ways of working.Define and track operational KPIs and metrics (cycle time, throughput, predictability, satisfaction/health signals) and drive continuous improvement based on evidence.Establish Design-specific OKRs and reporting that align operational work to business outcomes and create transparency on progress and tradeoffs.Compose, implement, and document comprehensive and user-friendly processes.Orchestrate and build team rituals that focus on tracking progress, execution, celebration, and communication across the program of work, and celebration of product milestones ensuring teams are on track, work is high quality, and designers feel recognized for their contributions.As a people manager, deliver team and discipline success through empowerment and accountability by modeling, coaching, and caring.
Qualifications
Required Qualifications:
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service designOR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service designOR equivalent experience Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service designOR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service designOR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).2+ years people management experience in the Design Operations domain.4+ years experience spearheading internal design processes from concept to scaled operations.4+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process.Familiarity with project management best practices, tools, and methodologies AND Agile, Lean, and/or other modern product development methodologies.Familiarity with tools like Figma, Sketch, Jira, Azure DevOps, or similar project management and design tools.#BICJobs
Product Design M4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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