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Job Details
Posted date: Jan 15, 2026
Category: Customer Experience
Location: Singapore, Singapore
Estimated salary: $45,000
Range: $45,000 - $45,000
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewAbout the role
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization enables customers to accelerate business value through differentiated experiences powered by Microsoft’s products, services, people, and culture. CE&S drives cross-company alignment and execution to meet and exceed customer expectations across digital, in-product, and human interactions. The organization is responsible for end-to-end services including consulting, customer success, and support across Microsoft’s portfolio. Join CE&S and help advance AI transformation for customers and the world.
The Majors Acceleration Team within Global Customer Success (GCS) drives growth in Majors’ consumption and usage, with priority on Azure Consumed Revenue (ACR) and Copilot/Copilot Chat adoption. The team activates unified programs and partners to scale impact across the segment.
We are seeking an experienced Customer Experience – Scale Architect to shape strategy and enable field execution for the Majors segment. In this role, you will partner with sales and partner organizations to accelerate Azure consumption and AI transformation for Enterprise Majors. You will build on existing Azure and Modern Work (Copilot) field motions, scale effective practices across Majors, and share insights to improve customer and field outcomes. Majors is a business defined by scale and speed.
If you are interested in solving complex customer challenges, translating solutions into scalable field execution, and coordinating across corporate and field organizations to deliver meaningful outcomes, this role may be a good fit.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We embrace a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive.
Responsibilities
Job Responsibilties
Apply technical and business acumen to drive ideation, planning, and execution of Majors strategies, accelerating Azure and Copilot adoption in support of AI transformation.
Build and maintain relationships across MCAPS and field teams to identify, prioritize, and address onboarding and adoption challenges, particularly for Azure.
Demonstrate program value and business impact through data, OKRs, and KPIs to inform decision-making.
Use analytical skills to extract insights from available data to guide strategy and execution.
Leverage knowledge of Cloud & AI, AI Business Solutions, and Security consumption trends to identify opportunities, mitigate risks, and support field teams with scalable programmatic approaches.
Drive Unified and Enhanced Solutions execution across Majors to maximize customer coverage and support cloud and AI transformation.
Deploy programs and strategies to field teams, establishing feedback loops to improve motions, support, and outcomes for Majors customers.
Collaborate across corporate and field stakeholders to translate leadership direction into actionable plans that align priorities and support organizational change.
Partner with data teams to enhance reporting and insights, track adoption, and communicate progress and success metrics.
Advocate for healthy customer outcomes across Resiliency and Security by identifying blockers and sharing feedback to improve programs and execution.
Qualifications
Minimum experience
Bachelor’s degree in Sales, Marketing, Business, Computer Science, IT, Data Science, or related field, and 10+ years of experience in change management, project management, customer engagement, sales or relationship management, or equivalent experience.Broad knowledge of pan-Azure consumption trends and M365 Copilot business dynamics.Preferred Experience
Experience designing and deploying programmatic strategies to field teams.Strong written and verbal communication skills, including the ability to tailor messages for different audiences.Ability to work independently while collaborating effectively across teams.Proven ability to use data-driven insights to inform strategy and drive business outcomes.Demonstrated success delivering results across organizations with strong interpersonal and stakeholder management skills in a global environment.Experience leading and landing change through communication and influence.Experience working with senior leaders and navigating complex organizations.Global program orchestration and execution experience, managing multiple initiatives simultaneously.Attention to detail and quality in deliverables.Ability to communicate difficult messages constructively and drive solutions.Proven ability to balance strategic priorities with operational needs.Demonstrated organizational agility.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We embrace a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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