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Job Details
Posted date: Dec 01, 2025
Category: Supportability
Location: Multiple Locations, Multiple Locations
Estimated salary: $45,000
Range: $45,000 - $45,000
Employment type: Full-Time
Work location type: 0 days / week in-office – remote
Role: Individual Contributor
Description
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Governance Supportability Portfolio Manager, you will be pivotal in coordinating governance activities across all workstreams within the Governance Supportability & Innovation (GSI) team. Your role ensures that governance principles are embedded across finance, resource and capacity management, reporting, quality assurance, performance management, listening programmes, and delivery management governance. The successful candidate will act as the central point of accountability for governance frameworks, connecting these elements to the broader delivery management landscape.
The position requires strategic 360 governance landscape oversight, operational discipline, and the ability to influence stakeholders at all levels. The Governance Supportability Portfolio Manager will identify and mitigate risks, drive compliance, and enable continuous improvement through structured governance practices. This role is key to ensuring transparency, alignment, and efficiency across the entire GSI governance portfolio, supporting organisational objectives and customer outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Portfolio Governance Leadership: Design, implement, and maintain cohesive governance frameworks that integrate all QSI workstreams.
• Integration and Alignment: Ensure governance functions connect seamlessly with delivery management processes and organisational priorities.
• Risk Management: Identify, assess, and manage risks across governance activities, implementing mitigation strategies.
• Stakeholder Engagement: Build strong relationships with senior leaders, delivery partners, and cross-functional teams to drive governance adoption.
• Reporting and Insights: Deliver accurate, timely reporting and actionable insights to inform decision-making and continuous improvement.
• Change Management: Lead governance-related change initiatives, ensuring smooth adoption and minimal disruption.
• Continuous Improvement: Use governance insights to identify gaps and implement improvement programmes across processes and delivery. This includes performance and quality oversight and adherence to governance standards.
• Listening Programs: Govern feedback loops and listening mechanisms to capture frontline insights and inform governance evolution.
Qualifications
Required Qualifications:
Hands on working experience in a dedicated governance portfolio management role within complex, multi-workstream environments.Strong understanding of governance frameworks across finance, resource and capacity management, reporting, QA, and performance management.Ability to connect governance elements to delivery management landscapes and operational rhythms.Proven ability to identify governance gaps / risk and implement effective mitigation strategies.Exceptional communication and influencing skills to engage senior leaders and cross-functional teams.Demonstrated experience in managing governance-related projects and driving organisational change.Proficiency in interpreting data, generating insights, and producing governance reports.Track record of leveraging governance insights to drive systemic improvements.Additional Qualifications:
Familiarity with governance and reporting tools (e.g., Power BI, portfolio dashboards) is desirable.Any relevant Certifications like PROSCII, SIX SIGMA, PMP etc. would be desirable.Key Competencies
Proven expertise in governance strategy enablement, with the capability to translate strategic objectives into structured governance frameworks that drive measurable outcomes.Demonstrates strong stakeholder management and communication skills.Exhibits effective self-management, proactively adapts to changing environments, and maintains flexibility.Possesses change management and project management competencies, ideally supported by industry-recognised qualifications.Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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