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Job Details
Posted date: Jun 03, 2025
Category: Business Operations
Location: Redmond, WA
Estimated salary: $217,250
Range: $130,900 - $303,600
Employment type: Full-Time
Travel amount: 25.0%
Work location type: Microsoft on-site only
Role: People Manager
Description
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more—and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, speakers, and immersive storytelling to inspire action and drive AI transformation. If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career.Are you interested in joining one of Microsoft’s most important programs for engaging customers in a stimulating environment? Are you motivated by an opportunity to shape the perceptions of senior business leaders? Are you ready to lead a world-class experience for customers, our sales teams and executives that strengthen relationships and plays a vital role in driving sales and satisfaction? You can join us as the next Executive Briefing Team Manager.
The Executive Briefing Team Manager at Experience Center One (EC One) is a leadership role responsible for overseeing the team that delivers world-class executive briefings for Microsoft’s customers and partners. The Manager will advise and guide their team members on creating compelling engagements centered on customer business objectives, and orchestrating all the details needed to deliver an exceptional briefing experience for over 1,700 executive briefings. This role involves strategic planning, people management, and cross-team collaboration to uphold the programs reputation as a premier channel for executive engagements. As one of two Delivery Team Managers, you will report to the EC One Site Director. You will work closely with peers across CET, including Content & Experiences and Operations to ensure alignment and consistency in program execution.
This position is based in Redmond, WA at Microsoft’s Experience Center One, our new headquarter location for executive briefings that engage customers and builds trust in our solutions. This role is business essential and thus requires on-site presence due to the hands-on nature of briefing delivery (with some flexibility for remote work as needed). The Travel requirement is typically low (approximately 0–25%), but occasional travel may occur for off-site events or coordination with other Experience Centers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Team Leadership & Management: Lead and manage a team of 6 Engagement Program Managers (EPMs) and 6 suppliers, providing coaching, fostering an inclusive culture, and conducting regular meetings to ensure high performance and professional growth. Executive Briefing Program Delivery: As one of two managers, this role oversees all executive briefings at EC One, ensuring every engagement is delivered with excellence and consistency. Build a Data and AI first team: Ensure that AI is integrated into daily workflows of your team for process optimization, gathering insights about a customer, agenda optimization, analyzing customer feedback, and thus increasing impact with our customers and program. Customer Engagement & Consultation: Guide your team in consulting with account teams to craft tailored briefing agendas that align with company priorities, customer objectives and ensure speaker preparedness. Agenda Building: Leveraging our content go-to-market approach, support the team in connecting customers with the right subject matter, subject matter experts and leaders to tell a cohesive story that addresses the customer’s business challenges. Cross-Team Collaboration: Collaborate closely with other teams in the Executive Briefing program and Customer Engagement Team to ensure and efficient and engaging experience for our customers and partners. These teams include Content & Experiences, Operations and Experience Center Site Leaders. Stakeholder Management: Build trusted relationships with field leaders, Industry leads, and executives, ensuring their feedback is leveraged to strengthen the program’s impact and confidence in EC One. Program Improvement & Innovation: Drive continuous improvement in briefing delivery processes and tools. Use feedback from customers, account teams, and your own team to identify areas where the briefing experience can be enhanced. Metrics, Reporting & Quality Control: Own the key performance indicators for your Delivery Team and ensure the team meets its targets. Track metrics such as the number of briefings delivered, customer satisfaction scores, post-briefing survey results, and the impact of briefings on sales opportunities (e.g. influenced revenue or pipeline). Strategic Planning & Alignment: Work with the EC One Site Director and CET leadership in strategic planning for the briefing program. Ensure the Delivery Team’s efforts align with broader company initiatives and fiscal year goals. Operational Excellence & Compliance: Maintain high operational standards. Ensure that all briefing processes and guidelines are followed by the team and ensure supplier support is effectively integrated with the team. Escalation & Issue Resolution: Act as the primary escalation point for any issues arising in the briefing lifecycle. If problems occur provide guidance and support to the team or EPM to resolve the issue quickly.Embody our Culture and Values
Each of these responsibilities will require a mix of strategic thinking and hands-on execution. The ideal candidate will balance customer obsession, operational excellence, and people leadership to continuously elevate the impact of Experience Center One’s engagements.
Qualifications
Required QualificationsBachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvementOR equivalent experience.6+ years of management experience (e.g. project, vendor, change). Preferred Qualifications:
4+ years of experience people management - inspiring and motivating team members, setting clear goals, providing feedback, and fostering a collaborative and inclusive team environment.4+ years of experience in executive engagements: demonstrated experience engaging with senior business leaders. This includes aptness at understanding executive perspectives, guiding strategic conversations, and tailoring messaging to address high-level business outcomes.Experience crafting and delivering executive-level presentations and written summaries.6+ years of experience working with enterprise technology trends, such as AI and cloud computing.Track record of operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation.
Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until June 16, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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