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Job Details
Posted date: Sep 24, 2025
Category: Business Operations
Location: Multiple Locations, Multiple Locations
Estimated salary: $169,750
Range: $116,900 - $222,600
Employment type: Full-Time
Travel amount: 25.0%
Work location type: 0 days / week in-office - remote
Role: Individual Contributor
Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. One of the key mechanisms in which Microsoft activates the incredible talent of its technical teams for customer success is through Microsoft Unified. Unified enables a proactive approach with customers that results in accelerated value creation and sustained growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.
The Unified Enterprise Product team creates and brings to market commercial offerings that provide expert guidance and problem resolution to ensure customers get value and success from their Microsoft technologies.
The Enterprise Product Manager, Unified Support Offerings will contribute, and drive associated Unified Offerings to market. The candidate will own the end-to-end design of customer experiences and offerings spanning all Microsoft Solution Areas. The candidate will drive key partnerships with Finance, Sales, Delivery, Operations, GTM, Deal Desk and Customer Success to build, bring to market, and manage our offerings around the world.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Define Product Strategy: Craft the vision and business goals that drive the strategy for Unified Enterprise offerings, with a strong emphasis on customer success, resilience, security, and AI-driven innovation. Customer & Market Insights: Leverage customer feedback, market research, and competitive analysis to deeply understand the needs of enterprise, mid-market, and regulated customers.
AI-Driven Innovation: Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency. Cross-Functional Enablement: Partner with Delivery teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning Operational Execution: Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives. Go-to-Market Strategy: Serve as the subject matter expert for GTM planning and execution. Shape product positioning, messaging, and campaign strategies to drive adoption and impact. Business Process: Establish and manage core business processes including taxonomy, business rules, and performance reporting. Ensure adherence to the full product lifecycle with clear go/no-go checkpoints. Other:
Embody our culture and values.
Qualifications
Required/minimum qualificationsBachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. Proven track record in end-to-end product management, from ideation to launch and scale, with measurable business impact. Demonstrated experience working with Customer Support or Professional Services organizations, understanding their operational models and customer engagement strategies.
Additional or preferred qualifications
Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience. Exceptional ability in strategic analysis and creative problem-solving, adept at managing ambiguity and delivering clear, actionable solutions. Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels. Experience presenting product strategy, roadmaps, and business outcomes to senior executives. Deep understanding of Microsoft’s solution areas: Infrastructure, Digital & App Innovation, Data & AI, Business Applications, Modern Work, and Security. Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, etc. is a plus.
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 29, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#CES #GCS
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